Who Let the Dogs Out and Who Left the Dogs In?

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Who Let the Dogs Out?

Who left the dogs out?

Who let the dogs out?

On April 17th, 2012 Elizabeth Sensabaugh with the Blacksburg Library in beautiful western Virginia near the Appalachian Trial  system asked Publib:

We have a library facility that is positioned near a popular walking trail. This means that folks want to stop in at the library and leave their dogs leashed outside (to a bench, bike rack, building column) while they check out materials. Recently, we’ve had some concerning situations with unfriendly dogs (potential bite situation) or, at the very least, the dogs have been barking constantly while their owners were inside for long periods of time.

I’m curious to learn if any of you have experienced anything like this with your libraries? Do you have a policy or Code of Conduct that addresses this?

Our policies involve patrons not bringing their dogs inside the library, but don’t necessarily deter them from bringing their dogs on library property/grounds and leaving them unattended. Usually this is a safety concern o an issue of disruption or obstructing walkways/sitting areas, etc. Thanks in advance for any opinions or information about your experiences!

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And, the Publib chorus responds:

We have a city ordinance that only service dogs are allowed in public buildings (including the library) and the owner must produce documentation when asked if there is any question about whether or not it’s a service dog.

If dogs and their owners are a problem or may become a problem check your city’s ordinances about dogs and public buildings. You may be able to post a sign saying “Only service dogs allowed. City Ord. ###” ~ Cindy Rosser – Waco McLennan County Library – Waco, TX

Can you set up a dog parking area like the ones they have in Denmark?

~ Betsy Vera – Gail Borden Public Library

We’re in a similar situation and our solution was to post a sign outside the front entrance that says “No unattended dogs”. When someone does leave their dog, we call animal control. (Their office is right next door so they usually respond quickly.) We’ve done that for a few years now and the problem has dramatically decreased. We took a hard nose approach after a young boy was bit by a dog tied to the bike rack. ~ Carrie Valdes- Grand County Public Library – Moab, UT

Perhaps I should look into getting a ‘no unattended dogs’ sign. The same day I was trying to deal with the growling, unattended dogs, there was a large group of people having a smoke break beneath our ‘no smoking’ sign on the other side of the library. :) It was nice to be able to point to the sign and gently remind them that they’d need to smoke elsewhere. A sign for unattended dogs could be useful in the same way. I’m very afraid that someon is going to get bitten. Your library having had that experience tells me that it’s not an unwarranted fear! ~ Elizabeth Sensabaugh – Blacksburg Library – Blacksburg, VA

Welcome to the Library!

Welcome to the Library!

Elizabeth, Most of the libraries I’ve worked in were right next to parks, so this has occasionally happened to us as well. I would treat this situation just like I would treat someone with a rowdy kid. Rather than make a policy, I’d address people individually. I’d explain to the owner (as kindly as possible, of course) that the animal was disruptive and couldn’t be left tethered and unattended. This includes taking up a bench (someone who wants t0 use it might be allergic) or taking up the bike rack (a kid might need to get his bike but be terrified of dogs).

I might recommend them bringing a partner to sit with the little guy outside next time. Or separate trips to the library. Some people get really angry, some understand once you point out the above scenarios. Either way, I stand firm and address it every time. If it becomes an ongoing issue with one customer, I’d start progressive discipline (although that hasn’t happened). As an aside, it always amazes me that people don’t seem to really KNOW their animals. I’ve heard lots of people say that their dog won’t bite, or their dog doesn’t misbehave. HA! It’s almost as bad as a helicopter mom…MY kid is a genius! My dog is super nervous and weird and I go to great lengths to walk on the other side of the street and keep him away from other people and animals. I don’t think he would bite someone, but I’m sure as heck not taking a chance!

I also don’t get it that they think it is ok to leave their pup all alone like that. What if some sadistic pre-serial killer was walking by??? And, how about some sensitivity to people with irrational (or rational, who knows) fears or severe allergies? As a dog owner, I think about those things and it baffles me that others don’t. ~ Terry Ann Lawler – Palo Verde Library – Phoenix AZ

Then there’s the whole question of whether it’s even legal in a given state to leave a dog unattended, tethered or not, on public property. And if, as sometimes happens, people park their dog for hours while in the library, what are the humane law implications for the animal who may or may not have shade and drinking water? To consider the dogs for a moment longer, there are more than a few people who would have no problem tormenting a dog. They visit libraries from time to time, whether we like it or not. ~ Kathleen Stipek – Alachua County Library District – Gainesville, Florida

Undesirables

Undesirables

We don’t have a policy specific to dogs, but we do have policies related to undesirable patron behavior. While I haven’t had to state it to any dog owners, the one which addresses “any behavior that endangers the safety or health of themselves or others” would be applicable. What I have said to one dog owner was that his dog was making people uncomfortable. I then asked him to move it.

We haven’t had a lot of dog parking problems since I’ve worked here and I haven’t been told of any from before. I think people in this community just accept the dogs and walk around them, for the most part. I happen to be the primary “dog person” here and have been known to suggest one of the local training organizations…

That all being said, I think I’ll show the dog parking photos that Betsy sent to my director to see if we can have something like that installed.Happy tails!~ Susan J. Hoppe –  Virginia Public Library

Thanks for your reply Susan. I really appreciate that catch-all phrase of “any behavior that endangers the safety or health of themselves or others”! I’m a huge fan of dogs too, and want trail users to find using the library a convenient thing to do! But I am worried about the few owners who seem disconnected from the threat that their dogs pose to children or other people. Also, obstructing the entrance/book drop/seating areas is just so inconsiderate!~ Elizabeth Sensabaugh –  Blacksburg Library – Blacksburg, VA

I had a similar situation with a dog that was tied to our bike racks for a long time on a really hot day. It turned out that our city had an ordinance that said that dogs needed to be leashed and “in control” of their owners – we were able to use that to tell the patron that they couldn’t leave the dog tied to the bike rack unattended because the owner wouldn’t be in control of the animal. You might want to check to see if you have a similar ordinance.~ Paula Wright – Appleton Public Library – WI

What rodent problem?

What rodent problem?

In my state, even snakes were considered service animals. Any legal animal could count. Someone finally put a limit on it. The challenge is when the service animal is for comfort when the person has a social anxiety or similar disorder. But obviously snakes freak out a lot of other people, so they can cause a lot of problems. To me, this is akin to the discussion on cats. I’m allergic to cats and the idea of a library cat drives me nuts. (Right now I’m getting over asthmatic bronchitis due to a bookstore with a cat. I can’t ever shop there again.) There are people who are allergic to dogs as well. And putting on my lawyer hat for a minute, if the library doesn’t kick the dogs out and the dogs bite someone, then the library will be sued as well as the owner. (Retired lawyer.)- ~ Judy Anderson

My library follows WA state guidelines which diverge from the ADA requirements. I’d check with your attorney before making a determination. http://hum.wa.gov/FAQ/FAQServiceAnimal.html ~ Carlie Hoffman  - Spokane County Library District  Editor’s note:  ADA Guidelines set a minimum standard – your State laws and local ordinances may exceed those minimum standards.

So far, in my library career, I have had someone claim an iguana, a boa constrictor, several birds, a rabbit and various cats and dogs (including puppies who couldn’t possibly have been trained and pocket dogs with little rhinestone tiaras). I’ve learned to take it all in stride and to kick out anyone who poops on our floor.

I have had the issue of someone claiming an animal to be a service animal when it appeared to be totally untrue. While it is true that if they say it is a service animal, it IS a service animal, all service animals are still subject to our code of conduct, just like all people are. In fact, all visitors period. If an alien comes in, I’m going to address her noisy behavior. I have NO qualms about kicking out a service animal if it is behaving badly. This includes: Barking Sniffing people Lunging Yanking their owner back and forth around the library Running/Jumping/Climbing Growling or hackles up for any reason

Or any other behavior that makes our library a non-welcome environment for our other users. I do EXACTLY the same thing I would do if someone had a kid doing those things (or was an adult doing them). They get a warning and then they have to leave the 2nd time I speak with them. I will be as kind as possible, but just because your dog is performing a service for you, it cannot disrupt other library users. ~ Terry Ann Lawler –  Palo Verde Library – Phoenix AZ

The ADA has a handy list of FAQs at http://www.ada.gov/qasrvc.htm One of the interesting things this says is: 3. Q: How can I tell if an animal is really a service animal and not just a pet?

A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability. Soooooooooooooooooo, basically, if they say it’s a service animal — it’s a service animal…….~ Jacque Gage –  Joplin Public Library – Joplin, MO

Here are the revised requirements for service animals: http://www.ada.gov/service_animals_2010.htm

Archie is a member of the Warrior Transition Brigade Service Dog Training Program which was created to meet the needs of service members and veterans with psychological and physical injuries

Archie is a member of the Warrior Transition Brigade Service Dog Training Program which was created to meet the needs of service members and veterans with psychological and physical injuries

One major change is that: Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties.

Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. In short, service animals must be: 1)Dogs 2)Trained 3)To do work or tasks directly related to a disability. 4) That trained work is not just providing comfort or emotional support. I think the 2 questions are capable of determining whether or not a dog is a service animal. Before this change in 2010, we had a patron claiming his spider collection as service animals (for emotional support).~ Jacob Browne – Jefferson County Public Library – Lakewood CO

Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA. In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities http://www.ada.gov/service_animals_2010.htm ~ Dusty Gres –  Ohoopee Regional Library System – Vidalia, GA

I have read that cats can alert their owners to impending seizures (seizures in the human, not the cat). ~ Kevin O’Kelly  - Somerville Public Library – Somerville, MA

If animals could speak, the dog would be a blundering outspoken fellow; but the cat would have the rare grace of never saying a word too much. ~ Mark Twain

If animals could speak, the dog would be a blundering outspoken fellow; but the cat would have the rare grace of never saying a word too much. ~ Mark Twain

Who sues whom when I die from anaphylactic shock in reaction to your seizure-sensing cat? ~ Nikki Ehlers – Humboldt Public Library – North Humboldt, IA

We had an issue with a patron in a wheelchair who brought her service cat with her on her lap. It’s been awhile, but as I remember, the cat was supposed to alert the woman to changes in some sort of internal functioning. We never saw the cat do anything. It was a *very* mellow cat. I’m not sure I ever saw it move. Our attorney advised us not to question her about it because of the protections afforded by the ADA, as noted by Kate Mutch. ~ Deb Messling – Phillipsburg Free Public Library - Phillipsburg, NJ

I know dogs make me feel better!~  GiGi Bayne

“We have discovered that many doctors are telling their patients that they can call their pets “service dogs” if the pets make them “feel better.” There have suddenly in this area been a plethora of purse puppies riding in grocery store carts and sitting in book bags.” This is actually addressed in the ADA regs: Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. As others have mentioned, although you cannot ask for documentation, you can ask what specific tasks the animal is trained to perform. ~ Carolyn Rawles-Heiser -Benton County Public Library – Corvallis, OR

We have discovered that many doctors are telling their patients that they can call their pets “service dogs” if the pets make them “feel better.” There have suddenly in this area been a plethora of purse puppies riding in grocery store carts and sitting in book bags. There is a serious issue with insurance coverage. The certified service dog is covered. Others are not, and it is the library who is liable for any problem. You can require that the dog be on a leash & under control, on an individual basis you can ask for shot records & city license/tag, require the dog to be clean/groomed and deal with other safety and health issues. Thankfully, we have not had to deal with the other legally defined service animal – miniature horses — but I am certain it will happen. ~ Dusty Gres Director Ohoopee Regional Library System – Vidalia, GA

This has become an issue in our town. There’s a gentleman who claims that his dog is a “hearing” dog. He does not have an apparent hearing problem, the dog has not been professionally trained (in fact, it’s not all that well-behaved in general), and based on some of the other things this patron has told us, we do not give much credence to his stories. (And then one could ask, does he really need a hearing dog in the library?) ~ Ann Perrigo Ann @ Allegan

By jove, all dawgs are hearing dogs! Of course, he’s a hearing dawg, and a buddie too! And sense he’s a hearing dawg, he is welcome to come into the library, naturally. :-) Cheers, ~ Shannon Williams – Longview, TX

Aren’t service animals required to be certified? Check with whatever agency performs certification. Your state or county agency that serves the blind and disabled is a place to start. A hearing-impaired person would require a service animal to alert his/her user when someone wants to pass, or in case of an emergency to get out of the building. ~ Sue Kamm

I highly recommend “Until Tuesday” By Luis Carlos Montalvan – A Veteran and the service dog that saved him and their continued advocacy and education about service dogs. ~ Kate Mutch –  Natrona County Public Library – Casper, WY

Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA. In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities ~ Dusty Gres

And horse manure makes for excellent compost. ~ Kathi Kemp

Miniature horses as service animals? I would love to see our library filled with tiny little horses. We could train them to do useful tasks for staff as well.

A real Saint

A real Saint

We have a kids’ program where some dogs are brought into the children’s area and the kids “read” to them. I popped my head in this week to see what that looked like. A lot of poor, long suffering dogs, lying helplessly whilst having board books thrust in their faces so they can look at all the nice pictures. Very small children molesting dogs much larger than themselves, and using them as beanbags/jungle gyms. Parents smiling benevolently and taking lots of pictures.

I swear, when this one big St. Bernard cross looked at me, if he could have spoken, he would have begged me to find him an avalanche somewhere so he could get out of there. But he just lay there on his mat, patiently, listening to the “story” and allowing himself to be battered by a board book and a two year old. I’m fine with the animals. It’s the people who worry me. :o) ~ Jo Choto – Frederick County Public Libraries

http://www.gainesvilletimes.com/archives/58692/ Someone sent me this link . ~ Nann Blaine Hilyard – Nann @the library in Zion, Illinois

I’ve been campaigning for a library hippopotamus for years ~ Kevin Okelly

Mr. O’Kelly’s comment had me thinking of a line that funny Christmas song-”all I want for Christmas is a hippopotamus.” : ~ Elisa Babel - Martin Luther King, Jr. Memorial Library - Washington, DC

A library hippopotamus! I love it! Thanks for the morning giggle. And you’re not the only one leaning toward the hippo biblioteca. Here’s what a quick google-image search for “reading hippopatamus” and “library hippopotamus” netted:

 ~ Audrey Jo DeVillier- Iberville Parish Library – Plaquemine, LA

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Best of Publib – January 2013 in Review

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Best of PubLib – January 2013 in Review

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Best of Publib January 2013

Best of Publib Word Cloud
January 2013

This edition of Best of Publib covers the month of January 2013.  Hot topics for the month of January included:

  • Cataloging Local Textbooks ~
    • Debra Bashaw of the McMullen Memorial Library in Huntington, TX asked:
    • How do you catalog cookbooks from local organizations?
  • Lending E-reader devices ~
    • Lucien Kress of the Multnomah County Library asked regarding the DOJ settlements over e-reader accessibility queried:
    • Are you loaning only accessible e-readers, which readers do you loan and other pertinent questions.
  • List Problems ~
    • Amy Mullin of the Austin Public Library wanted to know:
    • Are there technical problems with the list?
  • Playaways ~
    • John Richmond of the Alpha Park Public Libray District in Bartonville, IL pondered and ruminated:
    • “I’m wondering if anyone Out There has changed policies re: what they/you provide with Playaways. And if you took something away, did people holler? (Which, of course, they shouldn’t do, because they’re in a *library*.)”
  • Surveys for the Public ~
    • Elizabeth Thorson of the Laramie County Library System in Cheyenne, WY asked:
    • “Has anyone surveyed the public when facing budget cuts?”
  • Requests by Parents for in loco parentis services ~
    • Beth Hudson of the Walla Walla Public Library in Walla Walla, Washington wondered :
    • Does anyone have a written statement which they provide when a parents asks that you not check out certain items to their child?”.
  • Worst Marketing Idea(s) Ever ~
    • Dierdre Conkling of the Lincoln County Library District reported on ALA OIF’s plan for a sweater vest day to support intellectual freedom:
    • “I think this sounds like fun but I don’t own a sweater vest. Just shows once again that I am not cool. ;-)”

On January 10th The ALA Office of Intellectual Freedom announced their ‘Wear a sweater vest on Sunday, Jan. 27, in support of intellectual freedom!‘ campaign.  If librarians attending Mid-Winter ALA would wear a sweater vest on that day, it would demonstrate their commitment and support of intellectual freedom.

In jaw-dropping, dumbfounded awe I asked:

I am trying to imagine how Judith Krug would have reacted to perhaps the worst marketing idea I have ever seen and the dynamics of a meeting where this idea was proposed and validated. Did no one dare to speak truth to power?

What does a ‘sweater vest’ represent? How the heck does a sweater vest  correlate to *any* form of ‘intellectual freedom’? Perhaps what is most appalling is the obvious lack of intellectual effort it takes to say you *support* intellectual freedom by wearing a sweater vest.

Maybe this will take off along the same lines as ‘Geek the Library’, which seriously detracts from the library mission. Bad ideas, once they are validated, tend to gain their own momentum.

The Emperor's New Clothes

Emperor’s New Clothes

This touched off two discussions on the list – one about the efficacy of sweater vests as statements of intellectual freedom and the other about the importance or impotence of the Geek the Library campaign administered by OCLC.  And, there were the anticipated reactions from some readers who were simply aghast that I would question poorly made decisions by established bureaucracies. :)

Emily Weak who had been promoting a librarian employment site/ blog on Publib asked:

Somewhat off your topic, but I am curious as to how “Geek the Library” detracts  from the library’s mission? Isn’t it about the diversity of resources one can find at the library (i.e. whatever you have a crazy passion for, you can find  materials about it at the library)? Is it that you feel geek has negative connotations?

The Side Show Honoré Daumier

The Side Show
Honoré Daumier

The Geek the Library campaign has evolved into its own bureaucracy supported by grants by the Bill and Melinda Gates Foundation and administered by OCLC.  I have found no empirical evidence that Geek the Library is more effective than any other course of advertising or promotion. In fact, there may be many, much more effective methods.  Anna Cangialosi with the Chelsea District Library did provide a link to an anecdotal case study on Publib.  However, there appears to be no clear data regarding effectiveness. The press release branded by OCLC seems to be yet another self-serving validation for people who self-identify as being a ‘geek’.

Professional librarians have spent years trying to separate themselves from the stereotype of anti-social professional clerks.  The movement to create a new stereotype by branding librarians as Geeks may result in many more years of trying to live down that stereotype.  Why not continue what we were working towards => a stereotype representing professionalism along with informational and intellectual excellence?

Saving Our Public Libraries

Saving Our Public Lbraries

Rather than blindly accepting that a terrible marketing campaign is in your interest and the interest of your library – why not read a book about how you can promote your library? Why not do a critical assessment of what works and what doesn’t? Why not re-engage in library science as a fundamental set of skills?

Janet Jai has written an excellent book that investigates success stories, expert advice and innovative ideas that support library marketing. If you haven’t ordered it yet,  you should order it for your library today: Saving Our Public Libraries  Why We Should. How We Can.

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Virtualization of the Patron Experience

Virtualization of the Patron Experience

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This very interesting article in USAToday about the future of retail and virtualization of the customer experience demonstrates how big data can affect and effect virtualized experiences for their patrons:

http://www.usatoday.com/tech/news/story/2012-08-05/future-retail-tech/56880626/1

Libraries compete with online information resources in much the same way the traditional retailers compete with online sellers.

Question ~ How will libraries adapt over the next ten years?

Robert Balliot for https://bestofpublib.wordpress.com

Discussion ~ My work in managing/developing online catalogs – with 20,000+ medical equipment / supply products and 7,000+ multi-website display products exceeded what library catalogs do and from an SEO standpoint would beat out Amazon for Google placement.  Traditional retail could not compete because of delivery and cost.  BestBuy is a great place to put your hands on tech, but the prices are much higher.  As e-commerce websites become more and more user-friendly – where you have good photos of products and good descriptions, the whole process ends up making all products into commodities with the lowest cost determining purchase.

With libraries, the focus has generally been on maintaining the status quo and keeping current bureaucracies in place until they can retire. This is not any different for any other bureaucracy – it is a natural inclination - not library specific to simply maintain.  With the focus on cost of maintaining services though, without innovation the perception of value diminishes.  One of the best things I have seen recently in libraries is the introduction of Makerbots as a library resource.  It is those sorts of high-priced shared resources that extend the value and bring people inside the library systems.

But, the issue does become lowest cost.  As we see transportation cost rise, the casual trip to the library could cost $10 in gas. What would $10 purchase virtually?  The associated costs of operating libraries – broken down between the people who continue to use them and the disproportionate number of people who don’t would add additional cost to each real visit.  As information becomes a commodity the lowest cost will determine where we purchase.  That does not mean that the value of libraries as a sense of place and source of inspiration does not add a real value to information consumption.

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Archives compiled after Dec. 7, 2011 are available here: Archives

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Hacking Gmail, Amazon, and Apple

Hacking Gmail, Amazon, and Apple – Problems with Humans and Cloud Security

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Re-posted from SEC4Lib:

On Tue, Aug 7, 2012 at 8:41 AM, Blake Carver <btcarver@lisnews.com> wrote:

Here’s a follow up on that story from yesterday. It’s a good, short, read and has some really good lessons. I know I need to make some changes now.

“How Apple and Amazon Security Flaws Led to My Epic Hacking” http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/all/

“I should have been regularly backing up my MacBook. I shouldn’t have daisy-chained two such vital accounts I shouldn’t have used the same e-mail prefix across multiple accounts I should have had a recovery address that’s only used for recovery without being tied to core services. I shouldn’t have used Find My Mac.” –

To me, this is the result of short-term profit maximization at the corporate level mixed with the path of least resistance at the user level.  Companies can operate cheaper, more efficiently up to the point of the hack in the cloud and maximize profits.  Users don’t have to do too much to enjoy the convenience of the cloud up to the point of the hack.  Yet, with each successful hack, the knowledge of how to hack becomes known globally – greatly increasing risk to all users and all companies using the cloud.

When I did a quick security review of Ocean State LIbraries, Sacramento Public Library, and The Library Connection last year, even fundamental security measures were not being taken:  https://bestofpublib.wordpress.com/2011/05/15/pubic-library-security-insecurity/

Library Fight Club

Fortunately, OSL did step up their security a bit with pins, but it created inconvenience to the administrators and the users.  One of the librarians who witnessed the events leading to the change told me that the battle for security over short-term convenience was ugly but she did not want to speak about it publicly. I can understand that - given the justifiable paranoia over having the circulation records used for identity theft and no one wanting to take responsibility.   But, all it takes is just a bit of laziness at the top levels and bad policy to put everyone at risk. And, unfortunately, the first rule of Library Fight Club is not to talk about Library Fight Club so everyone does not know of the risk. Knowledge of risk is limited to insiders who may not know how to manage risk and insure accountability.

I think the real point of the Mat Honan article  is that the writer was not dumb – he is most likely in the top 2% of people who understand technology.  So, every ‘error’ he made – which would not be considered errors by the other 98% of us - is a risk.

The people working in libraries most likely represent the upper 30 or 40% of people who understand technology simply by being surrounded by books and publicly paid for technology.  But, as gatekeepers to those resources they create the impression of expertise.  Some are experts, but really most are not.  Standing next to a pile of books does not mean you read them.  Being able to turn on a computer does not mean you know how it works.  Being responsible for information security does not mean that the information is secure.

What we can take from the Mat Honan article is the humility of the author in showing that he failed himself and should have known better.  There are many, many people in administrative positions including libraries that are responsible for information security who would never admit that they know not what they do.  There are many, many people in corporations that will never admit or may not even know that their systems have been or are compromised.  All we can hope for is strong laws that mandate reporting and at least a few people such as the author of the Wired article to own up to what they do not know as an example for the other 98% of us.

It used to be that you would need to be able to configure Satan and really have a strong grasp of command line interfaces and operating systems to be a hacker.  You really would need advanced knowledge and some fairly sophisticated resources to hack. Not any more.

Backtrack : http://www.backtrack-linux.org/  can be installed very easily and used by novice hackers with ill intent utilizing easy to follow step-by-step instructions on Youtube.  Just using one of my high gain antennas with a little laptop, I can war drive or sit in my house and see many, many exploitable WIFI services locally with little or no protection. I could crack a WEP in about 2 minutes, but so many people now rarely even bother to protect their WIFI. They are just happy that it works out of the box.  As an ethical hacker, I will never exploit those vulnerabilities.  But, the time when exploitation was limited to those with wilful intent, advanced knowledge of computer systems along with strong social engineering skills has passed. We are now in an era where a hack can be easily accomplished with a bit of simple social engineering (SPOKEO anyone?), the intent and common access to a computer. In fact, with very little knowledge about computer systems it would be very easy to inadvertently exploit a system using Backtrack without intent.

I think one of the upsides of less need for advanced knowledge is that we are now seeing powerful cases being built against companies from the digital forensic side where they are doing some pretty sleazy things at the highest level:  http://www.sfgate.com/business/bloomberg/article/Standard-Chartered-Falls-Most-in-24-Years-on-N-Y-3769142.php  In the paper age, the information about these sorts of activities was much easier to control and compartmentalize.  Automated computer forensic tools can greatly simplify investigation without requiring advanced degrees in computer science to operate.

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Robert L. Balliot

http://linkedin.com/in/robertballiot

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http://oceanstatelibrarian.com/contact.htm

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives  (Wait – they really aren’t anymore).

Archives compiled after Dec. 7, 2011 are available here: Archives

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The Broken Publib Listserve or Control through Incorporation

I have come here not to bury Publib, but to praise it.

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Ghost of Publib

Ghost of Publib

Last year, OCLC announced that they would graciously host the popular Publib listserve.  With 10 thousand + subscribers representing libraries throughout the world, it certainly represented a win/win situation.  OCLC – which sells its products to libraries would host and subscribers – who buy products from OCLC could continue to subscribe.  OCLC would benefit from the feel-good PR and the ability to data-mine and Publib subscribers could continue to enjoy the communication resource they have contributed to since the early 1990s.

While being hosted by UC Berkeley and Webjunction, Google and Yahoo! and all of the other major search engines readily indexed the discussions by Publib contributors. Even now, a quick engine search of almost any topic regarding public libraries renders a link to a Publib posting from previous years.  

But, all of those links are now broken and the provenance of indexing has been destroyed.  Although you may still view cached files, the only way to get live files is to go behind the wall set up by OCLC.  Access to the root directory is by subscription only, so the search engines would no longer index the content:  http://listserv.oclc.org/   So, everyone who searches any topic ever posted on Publib must now go through OCLC and search the files that they exclusively control. 

What a great benefit this must represent to corporate interests of OCLC! Thousands and thousands of postings on every topic regarding public libraries, created by uncompensated authors, and they now control all of the content and its indexing for almost no associated cost and can monitor and data-mine all usage by the library community.     OCLC established and litigated ownership and control of Dewey Decimal Classification (DDC) in OCLC v The Library Hotel  and was recently accused of antitrust by SkyRiver and Innovative Interfaces.  Does OCLC now effectively have intellectual property rights to all of the work by Publib contributors?

Hosting a listserv is really not a big deal.  It is fairly low level technology and relatively easy to manage.  With a bit of server space, Open Source programs such as Mailman can be set up that can manage a huge number of subscribers:

http://wiki.list.org/display/COM/Organizations+that+use+Mailman

Hosting by a non-corporate entity such as a library school or a large library system would have made much more sense.  The original iteration with UC Berkeley hosting nested the conversation in a bastion of free speech.  Is removing and blocking indexing censorship? Is vetting all new subscribers appropriate?  Does the ability to restrict access represent ownership? Does hosting a listserve  and controlling access to everything previously written grant intellectual property rights and equate to ownership? Is Publib just another example of intellectual outsourcing?

Time will tell. But, at this time Publib is a ghost of what it once represented. 

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives  (Waitthey really aren’t anymore).

Archives compiled after Dec. 7, 2011 are available here: Archives

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Saggy Pants

Fashion Police at the Library – No Ifs, Ands or Butts . . .

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Melissa Davidson - Staunton, Virginia asks: 

How are you handling the saggy pants trend? I’m talking about when the waist of the pants is clearly below the bum and heading towards the knees.

To which the Publib Chorus responds:

1920s woman daring to wear pants!

1920s woman daring to wear pants!

Wendy Wright – Denman Island, BC CANADA  ~ Ridiculous though the style is, my crystal ball offers some predictions for five years from now if we try to control teens’ ever-changing fashion trends. In 2017…

  • ~ No-one will be wearing sagging pants.
  • ~ Today’s teens will be voting, taxpaying adults.
  • ~ Those adults will not be using or supporting a library where they once felt unwelcome or talked down to.

Melissa does not specify teens in her query, yet most of us assume we are discussing this age group. For a bit of perspective, we might ask ourselves whether we would follow through on an adult infringement of a rule governing dress. For example, if we are comfortable suggesting to an adult patron that her shirt emblazoned with expletives is inappropriate in the library, but would then tactfully ignore a 30-year-old’s colourful boxers, then our library’s policy should reflect that practice, for all patrons. It is easy to fall into the trap of creating double standards for adults and teens, who have a nose for hypocrisy.

Jacobean Embroidery Leaf

Jacobean Embroidery Leaf

Nann Blaine Hilyard ~  In our community there are adults who wear saggy baggy pants.  Not as saggy as the teens but plenty baggy.  The current  fashion is that the back pockets (which fall on the thigh rather than the butt) have lots of embroidery.    The  juxtaposition is that men with saggy baggies accompany women in leggings (and jeggings, which are stretch denim leggings). Often the women are plump.  (Where are Stacy and Clinton (What Not to Wear) when we need them?)

Angela Morse ~ http://www.youtube.com/watch?v=tMwhl4IrPNc Pants on the ground….

Chris Rippel – Great Bend, Kansas ~  Make sure actions against sagging pants don’t expose your own fannies. *Library Law: Constitutional and Unconstitutional Patron Appearance and Behavior Policies: A Review* By James W. Fessler and E. Kenneth Friker, Klein, Thorpe and Jenkins, Ltd.  February 27, 2008 http://www.nsls.info/articles/detail.aspx?articleID=186

Lisa Richland – Greenport, NY ~ Melissa- Are you talking about patrons or staff?  Because I ignore the patrons’ dress habits, and tell staff when their dress is inappropriate.  In the case of staff, those low hanging trousers are in addition an impediment to mobility. And if it is just the aesthetics of the style, I avert my eyes.

Dusty Gres – Vidalia, GA ~ Depends on what else is showing, actually, but here is a true story in the daily life: One of my Branch Clerks is a retired (25 years) Army Master Sergeant. I recently overheard this transaction:

  • Clerk to teenage patron:  There you go. I think you will really like this book. Have a nice day, and son, pull up your pants.
  • Patron:  pulled up his pants

Janet Lerner ~ We’ve posted an excerpt from Philadelphia Mayor Nutter’s speech  http://www.washingtontimes.com/news/2011/aug/8/mayor-talks-tough-to-black-teens-after-flash-mobs  in the Young Adult section of our library, as follows:

“Pull your pants up and buy a belt ’cause no one wants to see your underwear or the crack of your butt.’ If you walk into somebody’s office with your hair uncombed and a pick in the back, and your shoes untied, and your pants half down, tattoos up and down your arms and on your neck, and you wonder why somebody won’t hire you?” “‘They don’t hire you ’cause you look like you’re crazy,’ the mayor said.”
Jawaharlal_Nehru

Nehru in his jacket

Steve Benson ~ I think it’s a goofy fashion but any goofier than bell bottoms or nehru jackets? The boys aren’t exposing their back ends because they seem to always have very nice underwear to go with the saggy pants. My response is to ignore it.. . . But why do you hope they listen?  Doesn’t every generation challenge the tastes of their elders?  My flag and bra burning, tie-dye and bell bottom wearing, free loving, status quo disdaining contemporaries mostly grew up to be conservative republicans.  Wait out this current young generation, ignore where the waistline of their pants falls to, and eventually they will age into us.  What is really worth paying attention to are the thoughts rattling around in their minds.

Andrea Philo – Norristown, PA ~ Our security put up signs:  Hoods Down, Pants Up. They monitor compliance.

Chris Truex ~  What’s with these kids, with their hula hoops and hippity-hop music!? Get a haircut! I don’t understand why some 13 year old girl can walk around in spandex with “Juicy” across the backside, and there are no policies for that, but seeing 2 inches of some kid’s boxer shorts causes a riot.  Why in the world does anyone care about kids sagging? I’m sure constantly hassling them about style will do wonders in terms of outreach.

Shahin Shoar ~ Let them be!  What I find not so pleasant is seeing half of someone’s back end hanging out when sitting on a chair or bending down to look at lower shelves;but hey that’s life, not everything is pleasant to my eyes!

Manya Shorr ~ Shouldn’t the issue be behavior and not dress? We really shouldn’t let our personal tastes get in the way of good public service.

Joseph N. Anderson – Logan, Utah ~ I’m surprised that this trend is back again. In the late 90s, I was one of those kids who probably disturbed the library staff with some of my fashion choices including sagging pants. Thankfully, the staff never turned it into a bad library experience for me.

Kevin Okelly – Somerville, MA ~ Ah yes, I’ve seen quite a lot of posterior cleavage.

Ann Hall ~  It should be behavior and not dress.

ConnieJo Ozinga ~ Kevin O’Kelly posted:  Ah yes, I’ve seen quite a lot of posterior cleavage. I don’t think you need sagging pants for this.  We have just finished an interior renovation/construction project and I saw way too much posterior cleavage from those crews.

Jo Choto – Frederick, MD ~ If obscenity laws aren’t contravened, I don’t see that it matters if young men want to waddle around like penguins.  Essentially, their butts are covered by something, whether it’s several sets of shorts or long shirts, so no harm, no foul.  I am more troubled by pre-teen/tween girls who are barely covered at all, though this isn’t such a big problem in the winter!

Darryl Eschete ~  If a kid’s pants are an obvious hindrance to his safe and proper movement, we will ask the kid to pull them up lest they trip and fall on the stairs. I personally have also asked kids who drag their feet (and untied shoes) to tie their shoes and walk correctly, as their shuffling steps make a lot of noise. Dress and behavior are related and can have this sort of complicated interplay. Pardon me. I meant “…lest *HE* trip and fall on the stairs.”

Heian Fashion

Heian Fashion

Kathleen Stipek ~ I think that it is a very bad idea to pass laws about the droopy drawers look.  Some young men are very concerned about the aesthetic of the look.  I have seen some wearing multiple layers of skivvies that are as carefully color-matched as a Heian lady’s sleeves dangling outside her screens.  I have also seen some that suggest to me that laundry soap is not part of a particular young man’s knowledge base.

If we truly want to lose this look, the law side is a bad one as are injunctions from elders which merely turn droopy drawers into a rebellion and perhaps even a matter of principle.   What we need will cost some money, but it will be brutally effective.  Young women whom these young men would love to impress need to be recruited and tested for loud, high-pitched, giggles.  Little groups of 2 or 3 should be posted strategically in any given area, and whenever they see some droopy drawers, they point, giggle, and shriek with laughter.  The young men may begin wearing their pants up around their armpits, but that’s a risk we have to take.  The young women will have to be paid something for each session, but the price and the shrieks will be worth it. Cruel, I know, but desperate times call for desperate measures.

Julie Andrews ~ I’m not at all bothered by people with hoodies up. Half the population is walking around like that! It’s cold!!! Even if it’s not as cold indoors, it’s just easier to leave it up.Take it off and you have messy hair. Surely hood-head is a fashion faux pas too?

Tina Shelton – Carrollton, TX ~ I just have to comment because I saw a young man WAS wearing a belt on his saggy, baggy britches!  The shorts that show  are the top pair over a bottom pair of underwear. My question is why bother?  I have to be careful because every time I see this type of outfit, I just want to smirk loudly.

Prison Fashion

Prison Fashion

Chris Ely  ~ Why bother? It’s fashion. Though back when I was working at a place where part of my job was dealing with juvenile offenders. I was told by juvie officials that it began due to a prison having the bright idea to issue pants to prisoners that were too big, to reduce the number of fights and other incidents by keeping one hand occupied keeping their pants up. The thinking was the last thing most people would want to do in prison is drop trou.

Apparently it backfired and became an “I’ve done time” status symbol for former prisoners, then it bled over into just being cool. Not sure how accurate that story was, but it was nearly 20 years ago and the style is still out there. Each time I see it, I wonder how true that story was and what the teens and young adults who wear their pants halfway down to their knees would think if they knew the supposed story behind the fashion.

Sarah Jesudason  ~ This is the second reference to saggy pants being a “prison cred” thing I’ve seen today. But my mental image of what prisoners wear is jumpsuits, not jeans and shirts. Alrighty, who on PubLib has done time and wants to comment on their attire in the Big House?

Carolyn Rawles-Heiser – Corvallis, OR ~ Regarding prison attire–when I went on a tour of the Nevada State Prison a few years ago as part of a state commission, we were told not to wear denim because the prisoners wore denim jeans and blue workshirts, and if there were a riot or  disturbance, the guards would be able to pick the visitors out more easily (and not shoot us, I suppose).

Ancient Cowboy Templar Belt

Ancient Cowboy (Templar) Belt

Kathleen Stipek ~ I have seen young men sporting the droopy drawers look who accessorize with belts.  In a few cases, I have seen enormous cowboy-style buckles on those belts which seem to be pressing on what is, in most gentlemen, a very sensitive spot. I guess it is a willingness to suffer for fashion akin to a woman’s wearing 4-inch stilettos.  As someone who prefers to sacrifice style for comfort, I don’t get it, but then I don’t have to.  The entertainment value is enormous, and in these troubled times, a good giggle never hurt anybody.

Steve Benson ~ Sagging pants was a big issue for a recent Dallas, Texas mayor.  The link is to an article about it and includes picture of a billboard and a rap song from his campaign against sagging pants. http://www.npr.org/tablet/#story/?storyId=15534306

Jesse Ephraim  ~ It doesn’t bother me at all, as long as they are wearing underwear.  It’s not my job to police fashion trends.

Brenda McKinley – Newtown, CT  ~ I keep waiting for someone to request: Enough already, can we please drop the saggy pants?  On the other hand…I guess that’s the fear that started this whole thing.

Bessie Makris – Fort Wayne, IN ~ I think that librarians should also start wearing sagging pants.  Co-opt the style and teens will finally drop it. <g>

Emily Weak ~ I would imagine that whoever worries about injury liability at your library could get a “patrons need to wear shoes”  policy put in place, regardless of health code policy.

Moses and Joshua Bearing the Law

Thou Shalt Not Sag

Susan Pieper – Paulding, Ohio ~ This “sagging pants” thread makes me think of a joke our Pastor told at church this week.

A sixteen year old son wanted to borrow the family car. Father said, “Son, when you bring up your grades to a B average, and study your Bible more, and cut your hair, then we will talk about you using the car.” So, the son brought up his grades to a B average and started reading the Bible more. He went to his Dad and said,” Dad, I’ve been reading the Bible more and Samson had long hair, Noah and Moses had long hair, and there is reason to believe that Jesus had long hair.” To which the Dad replied, “Yes son, and to get around, they all walked.”

Jo Choto ~ Judging by the overwhelming response to sagging pants, may I suggest the following topics for another free for all:

  1. Patrons that leave a cigarette-stink on library items;
  2.  Patrons who ask for your help, then get on their cell phone but expect
    that somehow you continue to assist them;
  3. Patrons who stand in a line six or eight deep for some time, but wait
    until they reach the desk before spending 10 minutes looking for their
    library card;
  4. Patrons who fail to follow instructions for self check out and then
    complain that the machine doesn’t work.

Steve Benson ~  And furthermore . . . Men in green or red plaid golf slacks should be banned from public view as should older gentlemen who pull their slacks halfway up to their chin.

Robert Balliot – Bristol, RI ~ First they came  for the sagging pants, and I did not speak out because my pants did not sag . . .

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

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Publib Topics – A Graphic Retrospective – December 2011

 Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for December 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been PublibPublib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
Extracting the data from the archives became problematic in December.  The Publib listserve moved from Webjunction to OCLC and OCLC put the archives in an obscure space viewable only by listserve subscribers.  None of the archives are searcheable through the open web and must be viewed through a multi-step process.  Even subscribing to Publib has become convoluted – although members who had subscribed before were apparently migrated successfully to the new server.
 
Once you do reach the archives, they can be sorted by Date, Topic, and Author.  Big topics for December included: Favorite Reads of 2011 ,  reference stumpers ,  and Tax Season.
 
 
Publib Topics - December 2011

Publib Topics - December 2011

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

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Publib Topics – A Graphic Retrospective – November 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for November 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been PublibPublib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
 
Publib Topics November 2011

Publib Topics November 2011

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

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halloPublib Topics – A Graphic Retrospective – October 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for October 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been Publib.  Publib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
Some of the more viral discussions included: Public Library Halloween Celebrations,   Ethical Question  regarding employee time at conferences,  Self-Published Titles Study Room Polices , Maximum Fines ,  and Unwelcome Patrons in Children’s Area .
Publib Topics October 2011

Publib Topics October 2011

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

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Publib Topics – A Graphic Retrospective – September 2011

Beware Graphic Content Ahead!

 
 This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for September 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been PublibPublib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
Some of the more active threads include: a continued discussion of LSSI from August , Amazon in Competition with Libraries ,  Book or E-bookBedbugs ,  and an assortment of DVD Issues.
 
Publib Topics September 2011

Publib Topics September 2011

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

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