Virtualization of the Patron Experience

Virtualization of the Patron Experience

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This very interesting article in USAToday about the future of retail and virtualization of the customer experience demonstrates how big data can affect and effect virtualized experiences for their patrons:

http://www.usatoday.com/tech/news/story/2012-08-05/future-retail-tech/56880626/1

Libraries compete with online information resources in much the same way the traditional retailers compete with online sellers.

Question ~ How will libraries adapt over the next ten years?

Robert Balliot for http://bestofpublib.wordpress.com

Discussion ~ My work in managing/developing online catalogs – with 20,000+ medical equipment / supply products and 7,000+ multi-website display products exceeded what library catalogs do and from an SEO standpoint would beat out Amazon for Google placement.  Traditional retail could not compete because of delivery and cost.  BestBuy is a great place to put your hands on tech, but the prices are much higher.  As e-commerce websites become more and more user-friendly – where you have good photos of products and good descriptions, the whole process ends up making all products into commodities with the lowest cost determining purchase.

With libraries, the focus has generally been on maintaining the status quo and keeping current bureaucracies in place until they can retire. This is not any different for any other bureaucracy – it is a natural inclination – not library specific to simply maintain.  With the focus on cost of maintaining services though, without innovation the perception of value diminishes.  One of the best things I have seen recently in libraries is the introduction of Makerbots as a library resource.  It is those sorts of high-priced shared resources that extend the value and bring people inside the library systems.

But, the issue does become lowest cost.  As we see transportation cost rise, the casual trip to the library could cost $10 in gas. What would $10 purchase virtually?  The associated costs of operating libraries – broken down between the people who continue to use them and the disproportionate number of people who don’t would add additional cost to each real visit.  As information becomes a commodity the lowest cost will determine where we purchase.  That does not mean that the value of libraries as a sense of place and source of inspiration does not add a real value to information consumption.

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives  (Wait – they really aren’t anymore).

Archives compiled after Dec. 7, 2011 are available here: Archives

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The Broken Publib Listserve or Control through Incorporation

I have come here not to bury Publib, but to praise it.

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Ghost of Publib

Ghost of Publib

Last year, OCLC announced that they would graciously host the popular Publib listserve.  With 10 thousand + subscribers representing libraries throughout the world, it certainly represented a win/win situation.  OCLC – which sells its products to libraries would host and subscribers – who buy products from OCLC could continue to subscribe.  OCLC would benefit from the feel-good PR and the ability to data-mine and Publib subscribers could continue to enjoy the communication resource they have contributed to since the early 1990s.

While being hosted by UC Berkeley and Webjunction, Google and Yahoo! and all of the other major search engines readily indexed the discussions by Publib contributors. Even now, a quick engine search of almost any topic regarding public libraries renders a link to a Publib posting from previous years.  

But, all of those links are now broken and the provenance of indexing has been destroyed.  Although you may still view cached files, the only way to get live files is to go behind the wall set up by OCLC.  Access to the root directory is by subscription only, so the search engines would no longer index the content:  http://listserv.oclc.org/   So, everyone who searches any topic ever posted on Publib must now go through OCLC and search the files that they exclusively control. 

What a great benefit this must represent to corporate interests of OCLC! Thousands and thousands of postings on every topic regarding public libraries, created by uncompensated authors, and they now control all of the content and its indexing for almost no associated cost and can monitor and data-mine all usage by the library community.     OCLC established and litigated ownership and control of Dewey Decimal Classification (DDC) in OCLC v The Library Hotel  and was recently accused of antitrust by SkyRiver and Innovative Interfaces.  Does OCLC now effectively have intellectual property rights to all of the work by Publib contributors?

Hosting a listserv is really not a big deal.  It is fairly low level technology and relatively easy to manage.  With a bit of server space, Open Source programs such as Mailman can be set up that can manage a huge number of subscribers:

http://wiki.list.org/display/COM/Organizations+that+use+Mailman

Hosting by a non-corporate entity such as a library school or a large library system would have made much more sense.  The original iteration with UC Berkeley hosting nested the conversation in a bastion of free speech.  Is removing and blocking indexing censorship? Is vetting all new subscribers appropriate?  Does the ability to restrict access represent ownership? Does hosting a listserve  and controlling access to everything previously written grant intellectual property rights and equate to ownership? Is Publib just another example of intellectual outsourcing?

Time will tell. But, at this time Publib is a ghost of what it once represented. 

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives  (Waitthey really aren’t anymore).

Archives compiled after Dec. 7, 2011 are available here: Archives

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Subscribe to Publib Listserve

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How to Subscribe to the Publib Listserve

The recent migration of Publib to OCLC resulted in a non-intuitive subscription process.  As of the time of this posting, the module is incorrectly configured and Publib archives are in a private area.  The following steps are a work-around that will allow new subscribers to register.  These steps should also make it apparent how to access the archives.

Update – Jan 15, 2012:   The following process provided by OCLC will allow new subscribers to register without using the steps below for the GUI: 

  • From the email address you wish to use for your interaction with the list, send an email to:  listserv@webjunction.org and put subscribe publib in the body.  You can put this in the subject line as well, but it is not required. (Note from editor: leave subject line blank OR put subscribe publib in it)

 

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

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Publib Topics – A Graphic Retrospective – November 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for November 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been PublibPublib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
 
Publib Topics November 2011

Publib Topics November 2011

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The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

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Publib Topics – A Graphic Retrospective from January 2011 back to January 2010

Beware Graphic Content Ahead!

These graphic images or word clouds were created using Wordle. They are derived from the subjects and authors in PubLib from January 2010 to January 27 2011.  The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented.    Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds.  These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
The most prominent word without employing filters would have been PublibPublib and Fwd were deleted from the plaintext files before processing.  In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
The first graphic represents the most current information for January 2011 and is followed by the normal sequence of January – December 2010.  
2011 appears somewhat ominous! 
January 2011 PubLib

PubLib January 2010

PubLib February 2010

PubLib March 2010

PubLib April 2010

PubLib April 2010

PubLib May 2010

PubLib May 2010

PubLib June 2010

 

PubLib July 2010

 

PubLib August 2010

PubLib September 2010

PubLib October 2010

PubLib November 2010

PubLib December 2010

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The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Please note:  HTML is stripped out of archives. Compose in plaintext or richtext.

Problems with PubLib

The listserves PubLib and Web4Lib have been broken for over a week now.  Digests stopped going out after April 25th and receipt of individual postings is sporadic at best.  Best of PubLib will review the archives, which still remain active and inclusive for the month of April and present the synopsis on Monday, May 3rd 2010.

Because the two mailing lists are distinct with parallel problems, my conclusion is the  maintenance problem exists within the applications at WebJunction. The ListServe moderators have not addressed the problems on the mailing list to date.

The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Please note:  HTML is stripped out of achives. Compose in plaintext or richtext.

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Best of PubLib 03.28.10

Best of Publib Current Topics and Archives

Provocative video suitable for all audiences coming soon

This edition of  Best of Publib covers  March 15th through March 28th 2010. This PubLib review and analysis includes questions about naming library rooms, thought-provoking discussions about new media archives , library materials security,  and our new poll on R-rated movie access. Some of the topics we will be reviewing include: 

Take our Poll!

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The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Please note:  HTML is stripped out of achives. Compose in plaintext or richtext.

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Best of PubLib 03.14.10

Best of Publib Current Topics and Archives

Video coming soon

This edition of  Best of Publib covers the weeks of March 1st  through March 14th 2010. This edition includes questions about collection development, thought-provoking discussions about  known inaccuracies in ‘non-fiction’ works , circulation manager duties ,  humorous anecdotes regarding blondes ,  and the impact of closing public school libraries: 

Take our Poll!  

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The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Editor’s note:  HTML is stripped out of archives. Compose in plaintext or richtext.

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Best of PubLib 02.21.10

Best of Publib Current Topics and Archives

Best of PubLib TVComing Soon!

This week  in  Best of Publib covers February 15th through February 21st 2010. This week includes PubLib questions about collection development, the value of on-line tutorials and databases , organization of gaming tournaments,  and the cause of stress in public libraries. Some of the topics we will be reviewing include: 

Take our poll!

 

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The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Please note:  HTML is stripped out of achives. Compose in plaintext or richtext.

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Best of PubLib 02.14.10

Best of Publib Current Topics and Archives

Best of PubLib TV – Coming Soon!

This week  in  Best of Publib covers the week of February 8th through February 14th 2010. This week includes questions about public access computer security, thought-provoking discussions about sharing library buildings with community centers and government, distribution of e-book readers,  and our new poll on rewarding staff innovation and initiative. Some of the topics we will be reviewing include: 

Take our poll!

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The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Please note:  HTML is stripped out of achives. Compose in plaintext or richtext.

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