Virtualization of the Patron Experience

Virtualization of the Patron Experience

bar

This very interesting article in USAToday about the future of retail and virtualization of the customer experience demonstrates how big data can affect and effect virtualized experiences for their patrons:

http://www.usatoday.com/tech/news/story/2012-08-05/future-retail-tech/56880626/1

Libraries compete with online information resources in much the same way the traditional retailers compete with online sellers.

Question ~ How will libraries adapt over the next ten years?

Robert Balliot for http://bestofpublib.wordpress.com

Discussion ~ My work in managing/developing online catalogs – with 20,000+ medical equipment / supply products and 7,000+ multi-website display products exceeded what library catalogs do and from an SEO standpoint would beat out Amazon for Google placement.  Traditional retail could not compete because of delivery and cost.  BestBuy is a great place to put your hands on tech, but the prices are much higher.  As e-commerce websites become more and more user-friendly – where you have good photos of products and good descriptions, the whole process ends up making all products into commodities with the lowest cost determining purchase.

With libraries, the focus has generally been on maintaining the status quo and keeping current bureaucracies in place until they can retire. This is not any different for any other bureaucracy – it is a natural inclination – not library specific to simply maintain.  With the focus on cost of maintaining services though, without innovation the perception of value diminishes.  One of the best things I have seen recently in libraries is the introduction of Makerbots as a library resource.  It is those sorts of high-priced shared resources that extend the value and bring people inside the library systems.

But, the issue does become lowest cost.  As we see transportation cost rise, the casual trip to the library could cost $10 in gas. What would $10 purchase virtually?  The associated costs of operating libraries – broken down between the people who continue to use them and the disproportionate number of people who don’t would add additional cost to each real visit.  As information becomes a commodity the lowest cost will determine where we purchase.  That does not mean that the value of libraries as a sense of place and source of inspiration does not add a real value to information consumption.

bar

Please join us on BestofPublib Facebook

The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives  (Wait – they really aren’t anymore).

Archives compiled after Dec. 7, 2011 are available here: Archives

bar

Publib Topics – A Graphic Retrospective – August 2011

Beware Graphic Content Ahead!

 
 This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for August 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been Publib. Publib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
 
Publib Topics August 2011

Publib Topics August 2011

bar

Please join us on BestofPublib Facebook

The Publib Archives

The Publib archives from the Webjunction listserve are available here: Archives

Archives compiled after Dec. 7, 2011 are available here: Archives

bar

Disguising technology with something a bit more familiar .. .

Horchow is selling this faux book case for the MacBook Pro:

leather case for MacBook

It seems that this attraction to the familiar, to older technology represents value and comfort. 

Will we see natural language database interfaces repackaged with familiar, comforting reference librarian wrappings?

Reference Librarians

 
 Will we see Google Data Centers holding Google Books sporting the glorious edifices of Library architecture?

New York Public Library

Best of PubLib 03.28.10

Best of Publib Current Topics and Archives

Provocative video suitable for all audiences coming soon

This edition of  Best of Publib covers  March 15th through March 28th 2010. This PubLib review and analysis includes questions about naming library rooms, thought-provoking discussions about new media archives , library materials security,  and our new poll on R-rated movie access. Some of the topics we will be reviewing include: 

Take our Poll!

Please join us on BestofPublib Facebook

The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Please note:  HTML is stripped out of achives. Compose in plaintext or richtext.

 bar

Best of PubLib 03.14.10

Best of Publib Current Topics and Archives

Video coming soon

This edition of  Best of Publib covers the weeks of March 1st  through March 14th 2010. This edition includes questions about collection development, thought-provoking discussions about  known inaccuracies in ‘non-fiction’ works , circulation manager duties ,  humorous anecdotes regarding blondes ,  and the impact of closing public school libraries: 

Take our Poll!  

Please join us on BestofPublib Facebook

The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Editor’s note:  HTML is stripped out of archives. Compose in plaintext or richtext.

 bar

Best of PubLib 02.14.10

Best of Publib Current Topics and Archives

Best of PubLib TV – Coming Soon!

This week  in  Best of Publib covers the week of February 8th through February 14th 2010. This week includes questions about public access computer security, thought-provoking discussions about sharing library buildings with community centers and government, distribution of e-book readers,  and our new poll on rewarding staff innovation and initiative. Some of the topics we will be reviewing include: 

Take our poll!

Please join us on BestofPublib Facebook

The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives   Please note:  HTML is stripped out of achives. Compose in plaintext or richtext.

 bar

Best of PubLib 02.08.10

Best of Publib Current Topics and Archives

weekly updateThis week  in  Best of Publib covers the week of February 1st through February 7th 2010. This week includes questions about collection development, thought-provoking discussions about social reference questions , library website development,  and changes to library employment qualifications. Some of the topics we will be reviewing include:

Take our poll!

Please join us on BestofPublib Facebook

The Publib Archives

The Publib archives from the Webjunction  listserve are available here:  Archives  

 bar

Follow

Get every new post delivered to your Inbox.

Join 182 other followers