Who Let the Dogs Out and Who Left the Dogs In?

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Who Let the Dogs Out?

Who left the dogs out?

Who let the dogs out?

On April 17th, 2012 Elizabeth Sensabaugh with the Blacksburg Library in beautiful western Virginia near the Appalachian Trial  system asked Publib:

We have a library facility that is positioned near a popular walking trail. This means that folks want to stop in at the library and leave their dogs leashed outside (to a bench, bike rack, building column) while they check out materials. Recently, we’ve had some concerning situations with unfriendly dogs (potential bite situation) or, at the very least, the dogs have been barking constantly while their owners were inside for long periods of time.

I’m curious to learn if any of you have experienced anything like this with your libraries? Do you have a policy or Code of Conduct that addresses this?

Our policies involve patrons not bringing their dogs inside the library, but don’t necessarily deter them from bringing their dogs on library property/grounds and leaving them unattended. Usually this is a safety concern o an issue of disruption or obstructing walkways/sitting areas, etc. Thanks in advance for any opinions or information about your experiences!

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And, the Publib chorus responds:

We have a city ordinance that only service dogs are allowed in public buildings (including the library) and the owner must produce documentation when asked if there is any question about whether or not it’s a service dog.

If dogs and their owners are a problem or may become a problem check your city’s ordinances about dogs and public buildings. You may be able to post a sign saying “Only service dogs allowed. City Ord. ###” ~ Cindy Rosser – Waco McLennan County Library – Waco, TX

Can you set up a dog parking area like the ones they have in Denmark?

~ Betsy Vera – Gail Borden Public Library

We’re in a similar situation and our solution was to post a sign outside the front entrance that says “No unattended dogs”. When someone does leave their dog, we call animal control. (Their office is right next door so they usually respond quickly.) We’ve done that for a few years now and the problem has dramatically decreased. We took a hard nose approach after a young boy was bit by a dog tied to the bike rack. ~ Carrie Valdes- Grand County Public Library – Moab, UT

Perhaps I should look into getting a ‘no unattended dogs’ sign. The same day I was trying to deal with the growling, unattended dogs, there was a large group of people having a smoke break beneath our ‘no smoking’ sign on the other side of the library. :) It was nice to be able to point to the sign and gently remind them that they’d need to smoke elsewhere. A sign for unattended dogs could be useful in the same way. I’m very afraid that someon is going to get bitten. Your library having had that experience tells me that it’s not an unwarranted fear! ~ Elizabeth Sensabaugh – Blacksburg Library – Blacksburg, VA

Welcome to the Library!

Welcome to the Library!

Elizabeth, Most of the libraries I’ve worked in were right next to parks, so this has occasionally happened to us as well. I would treat this situation just like I would treat someone with a rowdy kid. Rather than make a policy, I’d address people individually. I’d explain to the owner (as kindly as possible, of course) that the animal was disruptive and couldn’t be left tethered and unattended. This includes taking up a bench (someone who wants t0 use it might be allergic) or taking up the bike rack (a kid might need to get his bike but be terrified of dogs).

I might recommend them bringing a partner to sit with the little guy outside next time. Or separate trips to the library. Some people get really angry, some understand once you point out the above scenarios. Either way, I stand firm and address it every time. If it becomes an ongoing issue with one customer, I’d start progressive discipline (although that hasn’t happened). As an aside, it always amazes me that people don’t seem to really KNOW their animals. I’ve heard lots of people say that their dog won’t bite, or their dog doesn’t misbehave. HA! It’s almost as bad as a helicopter mom…MY kid is a genius! My dog is super nervous and weird and I go to great lengths to walk on the other side of the street and keep him away from other people and animals. I don’t think he would bite someone, but I’m sure as heck not taking a chance!

I also don’t get it that they think it is ok to leave their pup all alone like that. What if some sadistic pre-serial killer was walking by??? And, how about some sensitivity to people with irrational (or rational, who knows) fears or severe allergies? As a dog owner, I think about those things and it baffles me that others don’t. ~ Terry Ann Lawler – Palo Verde Library – Phoenix AZ

Then there’s the whole question of whether it’s even legal in a given state to leave a dog unattended, tethered or not, on public property. And if, as sometimes happens, people park their dog for hours while in the library, what are the humane law implications for the animal who may or may not have shade and drinking water? To consider the dogs for a moment longer, there are more than a few people who would have no problem tormenting a dog. They visit libraries from time to time, whether we like it or not. ~ Kathleen Stipek – Alachua County Library District – Gainesville, Florida

Undesirables

Undesirables

We don’t have a policy specific to dogs, but we do have policies related to undesirable patron behavior. While I haven’t had to state it to any dog owners, the one which addresses “any behavior that endangers the safety or health of themselves or others” would be applicable. What I have said to one dog owner was that his dog was making people uncomfortable. I then asked him to move it.

We haven’t had a lot of dog parking problems since I’ve worked here and I haven’t been told of any from before. I think people in this community just accept the dogs and walk around them, for the most part. I happen to be the primary “dog person” here and have been known to suggest one of the local training organizations…

That all being said, I think I’ll show the dog parking photos that Betsy sent to my director to see if we can have something like that installed.Happy tails!~ Susan J. Hoppe –  Virginia Public Library

Thanks for your reply Susan. I really appreciate that catch-all phrase of “any behavior that endangers the safety or health of themselves or others”! I’m a huge fan of dogs too, and want trail users to find using the library a convenient thing to do! But I am worried about the few owners who seem disconnected from the threat that their dogs pose to children or other people. Also, obstructing the entrance/book drop/seating areas is just so inconsiderate!~ Elizabeth Sensabaugh –  Blacksburg Library – Blacksburg, VA

I had a similar situation with a dog that was tied to our bike racks for a long time on a really hot day. It turned out that our city had an ordinance that said that dogs needed to be leashed and “in control” of their owners – we were able to use that to tell the patron that they couldn’t leave the dog tied to the bike rack unattended because the owner wouldn’t be in control of the animal. You might want to check to see if you have a similar ordinance.~ Paula Wright – Appleton Public Library – WI

What rodent problem?

What rodent problem?

In my state, even snakes were considered service animals. Any legal animal could count. Someone finally put a limit on it. The challenge is when the service animal is for comfort when the person has a social anxiety or similar disorder. But obviously snakes freak out a lot of other people, so they can cause a lot of problems. To me, this is akin to the discussion on cats. I’m allergic to cats and the idea of a library cat drives me nuts. (Right now I’m getting over asthmatic bronchitis due to a bookstore with a cat. I can’t ever shop there again.) There are people who are allergic to dogs as well. And putting on my lawyer hat for a minute, if the library doesn’t kick the dogs out and the dogs bite someone, then the library will be sued as well as the owner. (Retired lawyer.)- ~ Judy Anderson

My library follows WA state guidelines which diverge from the ADA requirements. I’d check with your attorney before making a determination. http://hum.wa.gov/FAQ/FAQServiceAnimal.html ~ Carlie Hoffman  – Spokane County Library District  Editor’s note:  ADA Guidelines set a minimum standard – your State laws and local ordinances may exceed those minimum standards.

So far, in my library career, I have had someone claim an iguana, a boa constrictor, several birds, a rabbit and various cats and dogs (including puppies who couldn’t possibly have been trained and pocket dogs with little rhinestone tiaras). I’ve learned to take it all in stride and to kick out anyone who poops on our floor.

I have had the issue of someone claiming an animal to be a service animal when it appeared to be totally untrue. While it is true that if they say it is a service animal, it IS a service animal, all service animals are still subject to our code of conduct, just like all people are. In fact, all visitors period. If an alien comes in, I’m going to address her noisy behavior. I have NO qualms about kicking out a service animal if it is behaving badly. This includes: Barking Sniffing people Lunging Yanking their owner back and forth around the library Running/Jumping/Climbing Growling or hackles up for any reason

Or any other behavior that makes our library a non-welcome environment for our other users. I do EXACTLY the same thing I would do if someone had a kid doing those things (or was an adult doing them). They get a warning and then they have to leave the 2nd time I speak with them. I will be as kind as possible, but just because your dog is performing a service for you, it cannot disrupt other library users. ~ Terry Ann Lawler –  Palo Verde Library – Phoenix AZ

The ADA has a handy list of FAQs at http://www.ada.gov/qasrvc.htm One of the interesting things this says is: 3. Q: How can I tell if an animal is really a service animal and not just a pet?

A: Some, but not all, service animals wear special collars and harnesses. Some, but not all, are licensed or certified and have identification papers. If you are not certain that an animal is a service animal, you may ask the person who has the animal if it is a service animal required because of a disability. However, an individual who is going to a restaurant or theater is not likely to be carrying documentation of his or her medical condition or disability. Therefore, such documentation generally may not be required as a condition for providing service to an individual accompanied by a service animal. Although a number of states have programs to certify service animals, you may not insist on proof of state certification before permitting the service animal to accompany the person with a disability. Soooooooooooooooooo, basically, if they say it’s a service animal — it’s a service animal…….~ Jacque Gage –  Joplin Public Library – Joplin, MO

Here are the revised requirements for service animals: http://www.ada.gov/service_animals_2010.htm

Archie is a member of the Warrior Transition Brigade Service Dog Training Program which was created to meet the needs of service members and veterans with psychological and physical injuries

Archie is a member of the Warrior Transition Brigade Service Dog Training Program which was created to meet the needs of service members and veterans with psychological and physical injuries

One major change is that: Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties.

Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. In short, service animals must be: 1)Dogs 2)Trained 3)To do work or tasks directly related to a disability. 4) That trained work is not just providing comfort or emotional support. I think the 2 questions are capable of determining whether or not a dog is a service animal. Before this change in 2010, we had a patron claiming his spider collection as service animals (for emotional support).~ Jacob Browne – Jefferson County Public Library – Lakewood CO

Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA. In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities http://www.ada.gov/service_animals_2010.htm ~ Dusty Gres –  Ohoopee Regional Library System – Vidalia, GA

I have read that cats can alert their owners to impending seizures (seizures in the human, not the cat). ~ Kevin O’Kelly  – Somerville Public Library – Somerville, MA

If animals could speak, the dog would be a blundering outspoken fellow; but the cat would have the rare grace of never saying a word too much. ~ Mark Twain

If animals could speak, the dog would be a blundering outspoken fellow; but the cat would have the rare grace of never saying a word too much. ~ Mark Twain

Who sues whom when I die from anaphylactic shock in reaction to your seizure-sensing cat? ~ Nikki Ehlers – Humboldt Public Library – North Humboldt, IA

We had an issue with a patron in a wheelchair who brought her service cat with her on her lap. It’s been awhile, but as I remember, the cat was supposed to alert the woman to changes in some sort of internal functioning. We never saw the cat do anything. It was a *very* mellow cat. I’m not sure I ever saw it move. Our attorney advised us not to question her about it because of the protections afforded by the ADA, as noted by Kate Mutch. ~ Deb Messling – Phillipsburg Free Public Library – Phillipsburg, NJ

I know dogs make me feel better!~  GiGi Bayne

“We have discovered that many doctors are telling their patients that they can call their pets “service dogs” if the pets make them “feel better.” There have suddenly in this area been a plethora of purse puppies riding in grocery store carts and sitting in book bags.” This is actually addressed in the ADA regs: Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA. As others have mentioned, although you cannot ask for documentation, you can ask what specific tasks the animal is trained to perform. ~ Carolyn Rawles-Heiser -Benton County Public Library – Corvallis, OR

We have discovered that many doctors are telling their patients that they can call their pets “service dogs” if the pets make them “feel better.” There have suddenly in this area been a plethora of purse puppies riding in grocery store carts and sitting in book bags. There is a serious issue with insurance coverage. The certified service dog is covered. Others are not, and it is the library who is liable for any problem. You can require that the dog be on a leash & under control, on an individual basis you can ask for shot records & city license/tag, require the dog to be clean/groomed and deal with other safety and health issues. Thankfully, we have not had to deal with the other legally defined service animal — miniature horses — but I am certain it will happen. ~ Dusty Gres Director Ohoopee Regional Library System – Vidalia, GA

This has become an issue in our town. There’s a gentleman who claims that his dog is a “hearing” dog. He does not have an apparent hearing problem, the dog has not been professionally trained (in fact, it’s not all that well-behaved in general), and based on some of the other things this patron has told us, we do not give much credence to his stories. (And then one could ask, does he really need a hearing dog in the library?) ~ Ann Perrigo Ann @ Allegan

By jove, all dawgs are hearing dogs! Of course, he’s a hearing dawg, and a buddie too! And sense he’s a hearing dawg, he is welcome to come into the library, naturally. :-) Cheers, ~ Shannon Williams – Longview, TX

Aren’t service animals required to be certified? Check with whatever agency performs certification. Your state or county agency that serves the blind and disabled is a place to start. A hearing-impaired person would require a service animal to alert his/her user when someone wants to pass, or in case of an emergency to get out of the building. ~ Sue Kamm

I highly recommend “Until Tuesday” By Luis Carlos Montalvan – A Veteran and the service dog that saved him and their continued advocacy and education about service dogs. ~ Kate Mutch –  Natrona County Public Library – Casper, WY

Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA. In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities ~ Dusty Gres

And horse manure makes for excellent compost. ~ Kathi Kemp

Miniature horses as service animals? I would love to see our library filled with tiny little horses. We could train them to do useful tasks for staff as well.

A real Saint

A real Saint

We have a kids’ program where some dogs are brought into the children’s area and the kids “read” to them. I popped my head in this week to see what that looked like. A lot of poor, long suffering dogs, lying helplessly whilst having board books thrust in their faces so they can look at all the nice pictures. Very small children molesting dogs much larger than themselves, and using them as beanbags/jungle gyms. Parents smiling benevolently and taking lots of pictures.

I swear, when this one big St. Bernard cross looked at me, if he could have spoken, he would have begged me to find him an avalanche somewhere so he could get out of there. But he just lay there on his mat, patiently, listening to the “story” and allowing himself to be battered by a board book and a two year old. I’m fine with the animals. It’s the people who worry me. :o) ~ Jo Choto – Frederick County Public Libraries

http://www.gainesvilletimes.com/archives/58692/ Someone sent me this link . ~ Nann Blaine Hilyard – Nann @the library in Zion, Illinois

I’ve been campaigning for a library hippopotamus for years ~ Kevin Okelly

Mr. O’Kelly’s comment had me thinking of a line that funny Christmas song-“all I want for Christmas is a hippopotamus.” : ~ Elisa Babel – Martin Luther King, Jr. Memorial Library – Washington, DC

A library hippopotamus! I love it! Thanks for the morning giggle. And you’re not the only one leaning toward the hippo biblioteca. Here’s what a quick google-image search for “reading hippopatamus” and “library hippopotamus” netted:

 ~ Audrey Jo DeVillier- Iberville Parish Library – Plaquemine, LA

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Library One-Liners

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Library One-Liners 

Reading Jester

Reading Jester

On Sat, 27 Apr 2013 ~ Sana Moulder in Fayetteville, NC asked Publib:

I’m seeking library patron one-liners for a project. I’d like questions and requests such as:

“I need a photograph of Jesus Christ,” or “I need a DVD of  A Christmas Carol, one with Charles Dickens in it,” or (one of my personal favorites), “I need information on how Muslims celebrate Christmas.”

This is for a Staff Development Day program, and should be of a caliber guaranteed to drive a Zombie Librarian into a homicidal rage. TIA
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And, the Publib chorus responds:

~ I’m looking for all your true books about time-travel~ Can you find instructions for me on how to build a guillotine? (magician).

Fords Theatre - 1865- NARA

Fords Theatre – 1865- NARA

 ~ Patron: I need a video of President Lincoln’s assassination. Me: You mean President Kennedy’s assassination? Patron: No. Lincoln. You know, the Civil
War? My teacher told me I could get extra credit if I could bring in a video showing the actual assassination.

~ I need to check out all your books on biomes so no one else in my class can finish their reports.~ Lynn Schofield-DahlBoulder City Library – NV

~ I’m doing a term paper and need information comparing and contrasting the 3 Stooges with the 4 Evangelists in the Bible. ~ I need direction on how to get to Valhalla, the home of the gods, on a bicycle. ~ Do pimentos grow in olives? ~  What is the average size of a lawn in Beirut?

~ 2 part question -(early 90s): Everyone knows AIDS came from Africa. It was transimitted by animals and carried over to animals in the US. At one point, everyone will die of AIDS except for small, furry animals that look like the Muppets.  How did Jim Henson know to design his Muppets to look like the small furry animals that will survive the AIDS epidemic?~ I saw a documentary on TV about a type of tree frog that is going extinct. This tree frog looks like Kermit the Frog, by Jim Henson. How did Jim Henson know to design Kermit so he would look like this type of tree frog?  Editor’s note: Ms. Piggy conspiracy?

~ I need film of Abraham Lincoln giving the Gettysburg Address. ~ Becky Tatar - Aurora, IL  

Annunciation - Dirck Bouts

Annunciation – Dirck Bouts

~ I was recently asked for photographs of angels. When I tried to clarify and see if paintings would do the woman got upset, called me stupid and asked for someone else to help her.  :) To my knowledge, she did not get any photographs out of the next librarian either.

~ I once overheard: “Do you have books on booby-traps? I need to catch the damned Mexicans who keep stealing my chickens. I heard those Viet-Gongs were real good at booby-traps.” I laughed too hard to help the poor librarian who was trying to explain that the man was responsible for anyone who was maimed on his property before handing him several references for web sites.~ Terry Ann Lawler - Burton Barr Library – AZ

Bayou Sacra Luisiana - Henry Lewis 1854

Bayou Sacra Luisiana – Henry Lewis 1854

~ Patron asks for an aerial view of local landmark, Nottoway Plantation. Peering quizzically at the GoogleEarth image, she asks, “What’s that brown stuff all along there?”   “That’s the Mississippi River,” I reply.   “Why isn’t it blue?”   “It’s called the Mighty Muddy Mississippi because of all the sediment.”   “Is there any way you can make it blue?”~ Audrey Jo DeVillier - Iberville Parish Library – LA

~ “When was the first recorded use of the word ‘love’ in any language?”~ Ann S. OwensSacramento Public Library – CA

~ Do you have any books on Chanukkah and other foreign Christmas holidays? ~ My son needs a book for school.  The author’s last name is Chaucer–I don’t remember his first name. ~ What was the date that God kicked the bad angels out of Heaven?~ Kevin O’KellySomerville Public Library – MA

~ This one was over the phone: “I have a book about William Shakespeare that I would like to sell. It is very old, it even has photos of him in it!~ Terry DohrnFruitland Park Library – FL

~ I need a photograph, not a painting, of the meteor hitting the earth and killing off the dinosaurs. ~ Not exactly a one-liner but close: I need a picture of a Georgia Cherokee teepee. (Librarian: The Cherokees didn’t live in teepees.) I need a picture of a teepee that Cherokees would have lived in if they did make teepees.   ~ I need information on the war, you know, the one where everyone got killed. ~ Another close one: DO you have anything besides “Learn Spanish in 30 days”? I need to learn it by tomorrow’s test.~ Dusty Snipes GrèsOhoopee Regional Library – GA

Fool's Cap Map of the World

Fool’s Cap Map of the World

~ We had someone once ask for a photograph of a dragon. Not a picture or drawing or painting but a photograph. ~ I also had a high school student ask for the book Ibid. I asked her where she got the title from and sure enough she showed me a footnote in a book. She would not believe me when I told her it was referring to the previous footnote until I showed her the sample in a Turabian style manual ~ Meg Van Patten - Baldwinsville Public Library – New York

~ This one sticks out: when in academia I got this urgent call: “My son has read every book there is and now he wants to read The Clavicles of Solomon,  We can’t find it anywhere!” I told her that could only help with the Canticles (Song of Solomon)… I know we touch people’s spirits but I hope when still in their bodies ;) ~ Shahin ShoarArlington Public Library Columbus, OH

~ I once had a patron complain because our color copier wouldn’t make color copies of his black and white Resume.  I never did figure out exactly what he was expecting.~ Michael GregoryCampbell County Public Library –  KY

~ My all-time favorite reference question was the Santa Fe kid who wanted to do a report on pirates in New Mexico. ~ Another fine one was the woman looking for a book on how to choose a lottery number.~ Miriam Bobkoff - Peninsula College Library – Port Angeles

Old King Cole

Old King Cole

~ Several years ago, a young man called to find out if the library was a government suppository. ~ And there was a woman calling from Georgia wanting to know if we had any information about an Inglewood business, the Los Angeles Kings. (For the sports-challenged: the Kings are a hockey team, who used to play in the Forum, a sports arena a few blocks from the library. That year [and not last year] they had made it to the Stanley Cup finals. They lost.)~ Sue Kamm - Los Angeles, CA

~ I was once asked for a color photo of Christ.~ Christine Lind Hage - Rochester Hills Public Library

~ Not a question I received, but I remember a story from another librarian who was asked for a map of all the lost gold mines in the Rockies. ~ And the tale of a Black librarian with whom I worked, who was asked for a mailing list of white supremacist organizations. “I gave it to him,” the librarian said, “But ewww.”

Step Right this Way

Step Right this Way

~ And, for real, when I worked at Baraboo, Wisconsin’s circus museum, I was asked whether we might have a photo of George Washington at the very first US circus in 1793.

I gently mentioned that photography was not invented until about the 1840s, and because of that, the requester wouldn’t find any photographs of George at any event, let alone at John Bill Rickett‘s original one in Philadelphia. “Oh. Right.”~ Erin FoleyRio Community Library – Wisconsin

~ The library gods must have heard your plea because today I got a phone call. There’s some context to this but this question was asked: Patron on phoneWhat is Shakespeare? I’ve heard of it but I haven’t seen the movie. If you must know the context he called to ask about an actress and her career and when he found out that she was in Shakespeare he wanted to know what it was. ~ Katilyn Miller -Frederick County Public Libraries

Joachim Patinir - Crossing the River Styx

Joachim Patinir – Crossing the River Styx

My friend was asked to “point out the River Styx on a map”. Seems the person asking wanted to your there.~ Liz McclainGlencoe Public Library

~ We had a patron wanting to know the time. The circ clerk answered his question gesturing to the large, roman-numeraled clock nearby. He replied he couldn’t read it because he didn’t know Romanian.~ Jacque GageJoplin Public Library – Joplin, MO

~ Famous one-liner: “Where are the stacks?”

~ Teresa: Mam, would you like to sign up for our winter reading club for adults, Cabin Fever?
Woman: What do I have to do?
Tersesa: Rate all the books you read.
Woman: But I didn’t like the last one.
Tersesa: That’s okay. You don’t have to like them all.
Woman: I only want to enter the books I liked…

~ Leah: I love my new WiFi detector t-shirt!
Scott @IT: We should give one to the director at North Pocono. Maybe then we can pin down the source of their WiFi problems. “Call us if your shirt goes on or turns off.” Come to think of it…that doesn’t sound good, does it?

~ I called our local printer to get a rough estimate on printing book marks.
Leah: How much would 300 book marks cost to print?
Printer: In color?
Leah: Sure.
Printer: Will they bleed?
Leah (baffled): I HOPE not…. It’s YOUR paper!~ Leah Ducato Rudolph - Abington Community Library

~ Several years ago someone asked me for a picture of a cross-section of a banana showing the seeds. I finally found one, but it wasn’t easy.~ Holly HebertThe Brentwood Library – TN

~ Patron - “I’m looking for information on the Sultana Indians
Me (after a long and fruitless search) - “where did you get this reference?”
Patron - “I dreamed about them.”~ Lisa RichlandFloyd Memorial Library –  NY

Beethoven

Beethoven looking a bit peeved

~ Two favorites from here… The High Rockies of need… (Hierarchies of need) ~ And that song, Furry Lace (Fur Elise)~ Karen E. Probst - Appleton Public Library

~ I’d like a sound recording of real dinosaurs.  ~ If I make recipes from a diabetic cookbook, will it give me diabetes? ~ Susan Hunt - Aboite Branch Library- Fort Wayne, IN

~ I once got asked where our gynecology department was. I had to bite my tongue to keep from laughing out loud as I explained where our genealogy department is.~ Deborah BryanTopeka and Shawnee County Public Library

~ Not a patron one liner but….I had a staff member ask me one day, Where are the eBooks shelved?

~ Patron: Where can I find the books on um, you know motivation and stuff? Me: (looking on the catalogue), I see there is one here, shall we go over and have a look? Patron: Nah, I can’t be bothered just yet, maybe tomorrow. I swear – true story. ~ Lisa Pritchard - New Zealand

~ At my previous library out west, we once got a call from a patron asking if we had the “Anals of Wyoming” in our periodical collection. ~ Stephen Sarazin – Aston Public Library – PA

Gutenberg Bible - Epistle of St Jerome

Gutenberg Bible – Epistle of St Jerome – Patron Saint of Librarians

~ Henry Huntington, railroad millionaire, established the famous Huntington Library and Art Collection in his estate in San Marino, California. It’s home to many rare books, including a Gutenberg Bible. About 50 miles away is Huntington Beach, California, named for Henry Huntington when he put a rail line through to the town.I used to work at the Huntington Beach Public Library, and for years confused tourists would come to the desk to ask to see our Gutenberg Bible. Best one-liner ever? Look at the computer screen and say, “Sorry, that’s checked out today.” Maybe a little too much background needed for this to be a great one liner, but we loved it.~ Roger Hiles - Library Services Manager Arcadia Public Library – CA

Et tu, Granny?

Et tu, Granny?

~ Just saw a written information request: “About epilepsy or Grandma Ceazer. Just been diagnosed.”~ Anne FelixGrand Prairie, TX

~ I have one from when my son worked at a grocery store. A woman requested “bee honey” so they escorted her to the honey aisle. “But which one is bee honey?” They told her that only bees make honey, and she didn’t believe them. In fact, she thought they were making fun of her. (Which they did, in spades, after she left the store.)~ Cheryl Coovert  – Lexington, KY

Reading Jester

Reading Jester

Clover honey is made by clover.
Wild flower honey is made by wild flowers.
Spelling bees make word honey.
And WHERE do you think quilts come from?~ Chris Rippel - Central Kansas Library System –  Kansas

Editor’s note: Everyone on Publib knows that the best Quilts come from BiblioQuilters such as Nann Blaine Hilyard and Sana Moulder.

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Music at Downton

Downton Abbey : Music Review

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Musica- Sebald Beham - The Seven Liberal Arts

Musica: Sebald Beham
The Seven Liberal Arts

g-clefWhen I first saw the popular TV series “Downton Abbey” on PBS’s “Masterpiece Classic” in winter 2010, I was drawn in by the opening theme song. As I continued to watch the series, I loved hearing the accompanying music. It had a supporting role in many scenes, reflecting the atmosphere and the time period of the series.  Whether you’ve been a regular viewer of the series or a newcomer, the soundtrack is available for your listening pleasure.

There are two soundtrack CDs. The first album, simply titled “Downton Abbey,” contains music for the first and second seasons and was released in 2011. It has 19 tracks which mostly are instrumental. Three songs are sung by Alfie Boe and Mary-Jess Leaverland. Boe sings two songs popular during the early 20th century; Mary-Jess sings “Did I Make the Most of Loving You” which is an original song.

The second album “Downton Abbey: The Essential Collection” was released last year. With 23 tracks, it includes music from the first two seasons (including a few tracks not on the first album) and from the new season. Rebecca Ferguson sings “I’ll Count the Days” which is an original song. Scala & Kolacny Brothers present their take of the popular songs “With or Without You” and “Every Breath You Take” originally by Sting and the Police respectively.

John Lunn composed the music for the series. Last year he won in the category of “Outstanding Music Composition for a Series” at the Primetime Emmy Awards.  The Chamber Orchestra of London performs under conductor Alastair King.

notes on a very old page

Notes on a very old page

As I’m listening, I can imagine some of the events in the show as the music plays. Depending on the track title, you can hear strong and upbeat themes while others are deep and somber. The orchestral music is beautiful and relaxing. On some tracks, the music is enhanced with synthesized material. My favorite track is “Downton Abbey–The Suite” which has the extended version of the show’s theme song.

I bought both albums as they were released.  Because I already had the first CD, I imported only the new tracks from “Essential Collection” on to iTunes on my Mac at home.

So while the series is over for the season, you can return to Downton Abbey through its music anytime.

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Awesome Somerville Public Library

Harvard Library and the Somerville Public Library:

Innovation and Collaboration

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Best of Publib received the following press release from the Somerville Public Library in Somerville, Massachusetts:

Matt Phillips and Annie Cain

Matt Phillips and Annie Cain – Creators of the Awesome Box

The Somerville Public Library, in a partnership with the Harvard Library Innovation Lab, launched the “Awesome Box” project at all three SPL branches in early February. This endeavor will allow patrons to give fellow users suggestions on what book/CD/DVD they found to be “awesome.”

“Somerville is the first public library to get on board with the ‘Awesome Box’ project,” says Maria Carpenter, Somerville’s library director. “We are always looking for dynamic, innovative and creative approaches to library service, and this was certainly one of those.”

Awesome Box

Awesome Box

Here’s how it will work: When a patron particularly enjoys an item, he or she will return the book into the “Awesome Box,” which will be clearly labeled with appropriate signage. Then, a library staff member will scan the book twice – once, checking the book in as usual, then another time to list that item on the “awesome” page, which can be found here: http://somerville.awesomebox.io/.

Patrons can then visit the page and see what others have found notably enlightening, mind-blowing or helpful recently. There is also a “most awesome” section, which shows the items that were most thought to be awesome. Users can also search for items that are listed as awesome. When patrons click on the media’s icon, it takes them to the item’s listing on the Minuteman Library Network catalog, so that they can read more about the item and its availability or place it on hold.

For more information about this project, call Maria Carpenter at 617.623.5000 or email her at  mcarpenter@somervillema.gov.

Awesome Somerville

Awesome Somerville

Somerville’s commitment to innovation and collaboration can be emulated by any other public library.  The Harvard Innovation Lab provides excellent documentation along with step-by-step instruction.   The Awesome Box project is just one direction they are exploring.

The great thing about this sort of project is that it capitalizes on patron momentum.  Whenever a patron returns a book or media, they either put it in the regular book drop or express their approval by putting it in the Awesome Box. Either way, the same energy is expended with an added value to the library as a book or media review.

There is an added value to the patron with their likes and preferences registered and noted. There is also an added value to all of the other patrons who might not otherwise know what gems the library contains. The only extra step is checking it in – scanning a second time  to register in the Awesome database.

Awesome Box - a simple, elegant idea.

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Best of Publib – January 2013 in Review

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Best of PubLib – January 2013 in Review

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Best of Publib January 2013

Best of Publib Word Cloud
January 2013

This edition of Best of Publib covers the month of January 2013.  Hot topics for the month of January included:

  • Cataloging Local Textbooks ~
    • Debra Bashaw of the McMullen Memorial Library in Huntington, TX asked:
    • How do you catalog cookbooks from local organizations?
  • Lending E-reader devices ~
    • Lucien Kress of the Multnomah County Library asked regarding the DOJ settlements over e-reader accessibility queried:
    • Are you loaning only accessible e-readers, which readers do you loan and other pertinent questions.
  • List Problems ~
    • Amy Mullin of the Austin Public Library wanted to know:
    • Are there technical problems with the list?
  • Playaways ~
    • John Richmond of the Alpha Park Public Libray District in Bartonville, IL pondered and ruminated:
    • “I’m wondering if anyone Out There has changed policies re: what they/you provide with Playaways. And if you took something away, did people holler? (Which, of course, they shouldn’t do, because they’re in a *library*.)”
  • Surveys for the Public ~
    • Elizabeth Thorson of the Laramie County Library System in Cheyenne, WY asked:
    • “Has anyone surveyed the public when facing budget cuts?”
  • Requests by Parents for in loco parentis services ~
    • Beth Hudson of the Walla Walla Public Library in Walla Walla, Washington wondered :
    • Does anyone have a written statement which they provide when a parents asks that you not check out certain items to their child?”.
  • Worst Marketing Idea(s) Ever ~
    • Dierdre Conkling of the Lincoln County Library District reported on ALA OIF’s plan for a sweater vest day to support intellectual freedom:
    • “I think this sounds like fun but I don’t own a sweater vest. Just shows once again that I am not cool. ;-)”

On January 10th The ALA Office of Intellectual Freedom announced their ‘Wear a sweater vest on Sunday, Jan. 27, in support of intellectual freedom!‘ campaign.  If librarians attending Mid-Winter ALA would wear a sweater vest on that day, it would demonstrate their commitment and support of intellectual freedom.

In jaw-dropping, dumbfounded awe I asked:

I am trying to imagine how Judith Krug would have reacted to perhaps the worst marketing idea I have ever seen and the dynamics of a meeting where this idea was proposed and validated. Did no one dare to speak truth to power?

What does a ‘sweater vest’ represent? How the heck does a sweater vest  correlate to *any* form of ‘intellectual freedom’? Perhaps what is most appalling is the obvious lack of intellectual effort it takes to say you *support* intellectual freedom by wearing a sweater vest.

Maybe this will take off along the same lines as ‘Geek the Library’, which seriously detracts from the library mission. Bad ideas, once they are validated, tend to gain their own momentum.

The Emperor's New Clothes

Emperor’s New Clothes

This touched off two discussions on the list – one about the efficacy of sweater vests as statements of intellectual freedom and the other about the importance or impotence of the Geek the Library campaign administered by OCLC.  And, there were the anticipated reactions from some readers who were simply aghast that I would question poorly made decisions by established bureaucracies. :)

Emily Weak who had been promoting a librarian employment site/ blog on Publib asked:

Somewhat off your topic, but I am curious as to how “Geek the Library” detracts  from the library’s mission? Isn’t it about the diversity of resources one can find at the library (i.e. whatever you have a crazy passion for, you can find  materials about it at the library)? Is it that you feel geek has negative connotations?

The Side Show Honoré Daumier

The Side Show
Honoré Daumier

The Geek the Library campaign has evolved into its own bureaucracy supported by grants by the Bill and Melinda Gates Foundation and administered by OCLC.  I have found no empirical evidence that Geek the Library is more effective than any other course of advertising or promotion. In fact, there may be many, much more effective methods.  Anna Cangialosi with the Chelsea District Library did provide a link to an anecdotal case study on Publib.  However, there appears to be no clear data regarding effectiveness. The press release branded by OCLC seems to be yet another self-serving validation for people who self-identify as being a ‘geek’.

Professional librarians have spent years trying to separate themselves from the stereotype of anti-social professional clerks.  The movement to create a new stereotype by branding librarians as Geeks may result in many more years of trying to live down that stereotype.  Why not continue what we were working towards => a stereotype representing professionalism along with informational and intellectual excellence?

Saving Our Public Libraries

Saving Our Public Lbraries

Rather than blindly accepting that a terrible marketing campaign is in your interest and the interest of your library – why not read a book about how you can promote your library? Why not do a critical assessment of what works and what doesn’t? Why not re-engage in library science as a fundamental set of skills?

Janet Jai has written an excellent book that investigates success stories, expert advice and innovative ideas that support library marketing. If you haven’t ordered it yet,  you should order it for your library today: Saving Our Public Libraries  Why We Should. How We Can.

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Run, Hide, Fight

Surviving Workplace Violence

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On December 13th Library Director Susan Pieper with the Paulding County Library in Ohio offered this timely post on Publib:

I shared this short video with my staff during a staff meeting this fall.
Homeland Security released it and in light of the recent tragic shootings,
I think every library staff and every citizen should watch it.:
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The video was produced with a Department of Homeland Security Grant by the City of Houston Mayor’s Office of Public Safety and Homeland Security. It includes three key concepts ~

RUN – When an active shooter is in your vicinity:

  • If there is an escape path, attempt to evacuate
  • Leave your belongings behind.
  • Help others escape if possible.
  • Prevent others from entering the area.
  • Call 911 when you are safe.

HIDE – When Escape is not possible:

  • Lock and / or blockade the door.
  • Silence your cell phone.
  • Hide behind large objects.
  • Remain very quiet.

FIGHT – As a last resort, and only if your life is in danger:

  • Attempt to incapacitate the shooter.
  • Act with physical aggression.
  • Improvise weapons.
  • Commit to your actions.

In addition to those key concepts of Run, Hide, and Fight – the video also discusses how to interact with law enforcement.

911 – When Law Enforcement Arrives:

  • Remain calm and follow instructions.
  • Keep you hands visible at all times.
  • Avoid pointing or yelling.
  • Know that help for the injured is on the way.

The information provided in the video has been endorsed by numerous law enforcement agencies.

Libraries are certainly not exempt from workplace violence. Many have disaster plans in place and policies and procedures that are meant to reduce the likelihood of violence. However, they are open to the public and certainly permeable to people with ill-intent.  Many are also open to an increasing population of concealed carry permit holders – including patrons and staff.

American Nut and Arms

American Nut and Arms

The discussion of concealed carry by staff and patrons played out as a major meme and theme on Publib at the end of 2011.  Many library staff members came out as staunch proponents of concealed carry.  Others could not see the point.  However, gunfire, gun-accidents, and gun related incidents all have one thing in common – the presence of guns.  With each act of random violence that plays out in the media, the reaction from a fearful public includes the purchase of more guns.  So, there is an ongoing expectation of gun violence and an ongoing increase of people armed with guns.

In addition to guns, the United States has another crisis of sorts – something that law enforcement and public libraries experience every day.  Psychiatric hospitals closed throughout the US in response to the 1975 Supreme Court decision in O’Connor v Donaldson that non-dangerous individuals cannot be confined and Addington v Texas requiring convincing evidence for involuntary commitment.  It was hoped that many of the abuses experienced by people involuntarily committed – as dramatized in One Flew Over the Cuckoos Nest  would be remedied. The number of beds for psychiatric patients in 1955 was one for every 300 Americans.  By 2005, that number was reduced to one in every 3000 with over 90% of those committed to forensic cases.  So, the reality is psychiatric beds are no longer available in the US and other institutions without specialized training – including public libraries – must cope with the repercussions.

Drugs such as Thorazine (chlorpromazine) have helped many people cope with mental health issues.  But, many people go untreated and the prison and jail populations have become the de facto mental health facilities – providing incapacitation often without any truly effective rehabilitative treatment options.  Many may come out worse than they were when they went in – maxing out their sentences in Supermax facilities in solitary confinement for 23 hours a day.

The State of Rhode Island has the highest rate of severely mentally ill people in the US – at around 7.4% – almost twice the average of other States*.  In addition, it has some of the highest rates of illegal drug use and highest rates of untreated drug and alcohol addictions. So, most public library directors in Rhode Island will interact with people with severe mental illness problems and drug and alcohol abuse problems.  Rhode Island also has some of the strongest gun control measures in the US – although that does not stop gun violence from occurring.  When you look at the big picture and consider the likelihood that you will interact with people who have guns, who have mental illness and may have ill intent – it is always best to be prepared.

I highly recommend that libraries partner with their police departments and look at the training offered by the Memphis CIT  program. Their de-escalation training works.  Community partnerships can save lives and help redirect people from jail and prison to appropriate mental health resources.

You might even upgrade some office supplies.

Thanks to Susan Pieper for sharing!

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The Woman in White by Wilkie Collins

The Woman in White by Wilkie Collins –  A Book Review

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The Woman in White - Cover from 1890

The Woman in White – Cover from 1890

Walter Hartwright, a young drawing master, takes a late evening walk along a London bound road.  Suddenly a young woman dressed in white approaches behind him. Despite the late hour, she asks if she can still get transport into London. This is done. Before she goes, the young woman asks Hartwright not to tell anyone about seeing her.  Later on, Hartwright learns who she is and how she came to be on the road at such a late hour…It is this story of the woman in white which made Wilkie Collins famous.

The Woman in White appeared as a serial in “All the Year Round” magazine in November 1859 and was published in 40 installments. It was published in three volumes in 1860; a single volume edition followed the next year. The story was widely read by British society and related promotional products were sold. (Quite like what we see for popular book or TV series today!)

Wilkie_Collins_(Waddy,_1872

Wilkie Collins – caricature by Frederick Waddy, 1872

The story is told by a few different narrators. We hear from Marion Halcombe in her diary, the Fairlie family attorney Vincent Gilmore, Count Fosco, household servants among others. With each character’s narrative, the reader sees how events unfold. Murder, greed, deception, romance, and marriage–these are just a few elements in the story. The investigation of Anne Catherick’s (the name of the young woman attired in white whom Hartwright met on the road) past is an early example of the mystery solving element Collins would later further develop in his 1868 novel The Moonstone. Once I started reading the novel, I didn’t want to put it down! The narrations flow well from one character to the next.

Each character tells their respective part without restrictions so there are times you may doubt the veracity of the individual’s account.  I read the novel in two days on the bus ride during my vacation in France.

I was introduced to the novel watching an adaptation of it on PBS’s “Masterpiece Theater” on Sunday evening years ago.  It featured Tara Fitzgerald as Marion Fairlie and Simon Callow as Count Fosco. I watched with interest–the story line was great. One of the scenes I remember best is Sir Percival Glyde demanding his young wife Laura to sign a document and refuses to answer what are its contents. When Sir Percival presses her, Count Fosco interrupts by saying he refuses to be a witness. Later Marion discovers Count Fosco isn’t someone to be trusted after all.

The_Woman_In_White_-_Illustration

I bought a Penguin Classics edition of the novel at Gibert Jeune, a French bookstore chain, in Paris during my group travel tour last month.  (There was a floor for foreign language books)  The edition I own includes notes and introduction by Matthew Sweet, appendixes, chronology of Collins’s life, and reprints of prefaces Collins wrote to the 1860 and 1861 editions. Penguin’s version was published in 1999 followed by a 2003 update.

Because of the success with The Woman in White, it has been performed on stage and screen. Collins wrote the stage version that was first performed on October 9, 1871 at the Olympic Theater. Today it can be seen as a musical.

Several TV adaptations have been made. The most recent was in 1997 by the BBC and was broadcasted on “Masterpiece Theater” for US audiences in March 1998.  Then host Russell Baker provided the commentary.  (Scroll down to see a short biography of him)

The novel is still available in print and online.

I wish PUBLIB readers a wonderful holiday season and plenty of reading!

Link of Interest

Wilkie Collins Information Pages: website about Collins and his works

Frederick Waddy

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