Publib Topics – A Graphic Retrospective – April 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for April 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been Publib. Publib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
Publib Topics April 2011

Publib Topics April 2011

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Publib Topics – A Graphic Retrospective – March 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for March 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been Publib. Publib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
Publib March 2011

Publib Topics March 2011

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Archives compiled after Dec. 7, 2011 are available here: Archives

Please note: HTML is stripped out of archives. Please compose in plain text or richtext.

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Publib Topics – A Graphic Retrospective – February 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for February 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been Publib. Publib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
Publib Februrary 2011

Publib Februrary 2011

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Best of Publib – Librarian Dream Team – 2011

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Best of Publib – Librarian Dream Teams – 2011

Dear Best of Publib Readers:

The Editor’s of Best of Publib want to know who you think should be on the first ever annual Best of Publib – Librarian Dream Teams.   

We are looking for nominations for two teams:

Team 1: The Best of Publib Real World Librarian Dream Team – (anyone who has worked in / with a public library qualifies)

Team 2: The Best of Publib Fantasy Public LIbrary Dream Team  – (anyone living or dead or unliving)

In this world of economic uncertainly and tough times for libraries – who would you want to fill the positions of:

  • Director
  • Assistant Director
  • Marketing/Communications Director
  • Head of Technology
  • Head of Circulation
  • Head of Cataloging / Technical Services
  • Head of Reference
  • Youth Services / Children’s Librarian
  • three Reference Librarians
  • two Circ Desk Staff
  • two stacks
  •  4 trustees 

Fantasy Librarian

Think about who you would like to work for/ with.  What personnel would represent the pinnacle of Librarianship and library services?  Who rocks at reference? Who directs like no other? Which trustees are trustworthy? Who will be number 1? 

The top five nominees for each position will receive recognition in January in a special edition of Best of Publib. Those top entries will be presented for a vote by all of the Best of Publib Readers to determine the ultimate 2011 Real World and Fantasy Librarian Dream Teams.

Our next edition of Best of Publib will contain the official entry form. 

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Sometimes a Catalog is Just a Catalog

Sometimes a Catalog is Just a Catalog :

 
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Question: What is the fundamental difference between e-commerce catalog websites such as – HomeDepot, Sears, Amazon, Target, and Walmart and online library catalogs using Horizon, SirsiDynix, Evergreen or III? 
 
Answer: Librarians don’t create HomeDepot, Sears, Amazon, Target, and Walmart catalogs (but they should).
 
Jobs

Working

One of my friends on Publib recently asked me if I thought there were employment opportunities for Librarians in e-commerce and what training would be needed to get a job. 

I think that is a good question to address here with all of the PubLib people.   I am a librarian and I have worked in e-commerce – web design, product development, training, data base management and SEO.  My former employment (after being a public library director) was as a corporate e-commerce manager. I redesigned a 6,000 product e-commerce website, created blogs and alternate websites for its products and within a year had moved it’s US rank in Alexa from about 60,000 up to around 7,000.  I took a year off to complete graduate studies in digital forensics (which I consider directly related to cybrarianship) and recently returned to e-commerce again to manage the databases and organic SEO for an international company with tens of thousands of products specializing in medical equipment and medical supplies.

 
Almost every college, University and technical school has some sort of a degree program now called something like New Media.  The New Media curriculum teaches things like web design, and SEO, and htm*, and programming languages, and social media construction – basically all of this stuff that makes up the web.   But, when all is said and done, what we create in e-commerce is a catalog – a catalog broken down into relevant, related categories with multiple access points and meaningful descriptions – so that the end-user can find what they want and we can get it to them efficiently.  There is a back-end tie to inventory, prices, features, descriptions, shipping, and various temporal factors.
 
traditional librarian

Traditional Librarian

How does that differ in concept from traditional library cataloging?  The argument could be made that traditional libraries do not charge their patrons and the cost / price feature of e-commerce products creates a completely different dynamic.  But, it really doesn’t.  Every professional librarian knows that nothing is free and although there is no direct charge to the patron finding a book in a catalog – the expenses are paid for up-front through Taxes and Tariffs and Fees (oh my!), Taxes and Tariffs and Fees (oh my!), Taxes and Tariffs and Fees (OH MY!).  Every library book has a tangible cost and there is a small markup that accounts for salaries paid to librarians.  The back-end is tied to inventory, prices, features, descriptions, shipping and various temporal factors.

 
The marketing dynamics of library catalogs and e-commerce catalogs may differ since there is no apparent immediacy to having a library catalog pay for itself.  E-commerce is result driven – the only reason to have a catalog is to facilitate sales and educate the consumer.  But, I believe the every librarian now sees how truly dynamic e-commerce web sites that sell books such as Amazon – by the very fact that they do need to see immediate results – have drastically outpaced the big Library catalogs.  So, although the marketing approach may differ, it really, really should not.
 
Soap Box

Soap Box

So, are there employment opportunities for librarians in e-commerce?  Obviously, there is for at least one.  The problem is Corporate America does not know what librarians can do for them. It has been left to me to explain to the company presidents I have  worked with that Libraries are, in fact,  sophisticated and dynamic inventory control systems – that work just like their supply chains.

Library Schools do not even know that they are training people to create catalogs for e-commerce.   But, they should and given the employment growth outlook for traditional librarianship, Library Schools should be touting the ability of their cataloguers to catalog, organize and describe everything.

 
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Publib Discussions: Public Library Patron Flatulence

 Unconcealed flatulence in Public Libraries

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On Monday Jun 20th the following question on flatulence aka farting and  many, many other expressions  was offered to the PubLib ListServe :

 I have a patron who comes to use our computers fairly regularly to surf the internet.  Another thing he does regularly is to pass gas loudly while using the computer and not thinking anything of it. Does the library have a right to insist that he stop this or does he have a right to perform this “natural” bodily function? He also does not hesitate to belch on occasion. …  He lifts his “cheek” and lets it fly…   Sometimes they just don’t pay me enough.   ~  Sam

Sam did not specify if the repeated offense by the computer surfer was simply noise related or also smell related.  He also did not state a policy on flatulence for staff and trustees. If library staff or trustees frequently expel gas, does it make a noise? 

However, if the issue is merely olfactory inconvenience, Benjamin Franklin in his letter to The Royal Academy of Farting c. 1781 provided some enlightened observations on the occurrence of gas along with a possible solution:

Benjamin Franklin

 It is universally well known, That in digesting our common Food, there is created or produced in the Bowels of human Creatures, a great Quantity of Wind.

That the permitting this Air to escape and mix with the Atmosphere, is usually offensive to the Company, from the fetid Smell that accompanies it.

That all well-bred People therefore, to avoid giving such Offence, forcibly restrain the Efforts of Nature to discharge that Wind.

That so retain’d contrary to Nature, it not only gives frequently great present Pain, but occasions future Diseases, such as habitual Cholics, Ruptures, Tympanies, &c. often destructive of the Constitution, & sometimes of Life itself.

My Prize Question therefore should be, To discover some Drug wholesome & not disagreable, to be mix’d with our common Food, or Sauces, that shall render the natural Discharges of Wind from our Bodies, not only inoffensive, but agreable as Perfumes.

If Ben Franklin had successfully invented a drug that resulted in the patron expelling perfumes, would the expulsion of gas still be considered offending?  If offense is based on  quantity rather than quality of the gas emitted – what means of measurement would be appropriate for setting flatulence limits in a Public Library?

Publib readers offered their own suggestions :

Have you tried the three strikes rule? If you have three patrons in your library who complain about his gaseous behavior, perhaps you can then tell him to stop. Then, if he does not stop, it is your right to remove him from the property if he is being a nuisance to others.  ~ Ford Simmons, MLIS

Perhaps a personalized seat cushion for this person, with an activated charcoal insert??    Just kidding, I guess…. ~ George Hazelton

I just wanted to bring up the possibility that he may have some sort of medical issue (for instance, irritable bowel syndrome) that puts his gassiness out of his control. You may want to consider what you will do if it turns out that he isn’t just being gross and rude, but actually can’t control the need to pass gas. ~ Heather Backman

why dont you just connect him up and use the gas to power the library? ~ Alan Wylie

Are the farts typically the low whistle variety, or more like the puttering of a motor bike? This is just me, of course, but I find that those of a lower register can have a soothing effect, if sustained. And, wouldn’t you know it, they often are sustained. P.S. I find the word “fart” to be off-putting. I prefer “boop.”   ~ Joseph J. Cadieux

Le Petomane performing

Sam, it sounds like you have more to work with here than just his “tooting.” He’s clearly making himself a nuisance, not merely (possibly) having a health issue. He’s driving patrons away from the library with his behavior, which does not make him a benign member of the community. I say start with a short ban with threats of further, longer ones if he doesn’t correct himself.  Brett Rohlwing

We always take the stance that if other patrons complain, the offending patron is creating an unpleasant environment for them and can be asked to stop it. If nobody else complains, you do have a quandary.   Tom Cooper    Editors note: There is historic precedent to pay people such as Le Pétomane to fart.  In absence of complaints – might there even be approval of flatulence as the work of a fartiste ?

Probably qualifies as “offensive behavior” if other patrons complain.  Body odor is “natural,” but we speak up about that in response to complaints.  ~  Darrell Cook

I would even venture to say that you don’t need to wait for a patron complaint. If it’s bothering your staff, that’s good enough.  Manya Shorr

His right to pass gas ends at the end of your nose. If it was a one or two time event, he can be forgiven, but he is intentionally being offensive. Someone with that problem, knows when decorum dictates that he venture into the restroom to relieve himself of the gas.  He is making it difficult for others to use the Library, and thus needs to be asked to leave, and not come back for two days.  If he comes back and repeats his behavior, lengthen the time away. He’ll either get the message, or he won’t have use of his library. Either way, your other patrons (and your staff) win.  Jeff Imparato

Just, of course, proceed with tact. This can be an unfortunate side effect of some surgery ..became a regular thing for my Dad after his gall bladder was removed. Mortified him, so we all sort of pretended it wasn’t happening.It’s a dicey conversation at best, the more so if your patron can’t help himself…  good luck!! Sara Weissman

 A popular culture interpretation of issues surrounding public expulsion of gas is expressed in Fox Television’s animated series The Family Guy:

Public Library Patron Flatulence

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Karen Schneider Tribute

A Tribute to Karen Schneider:  outgoing co-moderator of PubLib

On Sat Jun 18 2011 Publib co-moderator Karen Schneider  announced two major Upcoming changes to the PUBLIB list :

1. Migration of the  listserve hosting from Webjunction to OCLC.

2. Her departure as co-moderator of the PubLib listserve after 15 years of service to the growing Publib community.

Co-moderator Sara Weissman provided Publib with a an overview of some of the many intellectual/  administrative contributions Karen Schneider has made to help develop this dynamic Publib community :

1. PubLib postings by and about Karen Schneider  number over 6000

2. Karen Schneider’s numerous insights include her “Internet Reference Success Stories, job announcements, policy questions  galore, using the Internet for fun and benefit, announcements from ALA and  its many divisions, humorous reference questions, patrons and accompanying  animals, skylights, cafes in public libraries, the homeless, etc., etc., etc. “

3. PubLib subscribers grew from 2,700 to 10,458 strong. 

Nann Blaine Hilyard – Director of the Zion-Benton Library has suggested a fitting, colorful tribute to Karen for her generous contributions to the PubLib community:

To thank Karen Schneider for her years as co-moderator of PubLib, we are going to give her a bookshelf quilt.   If all 10,000 PubLibbers contribute, so much the better—she’ll have a library-filled quilt!  

 By July 31, 2011, PubLibbers are asked to create signature blocks.

Here is how:

  Cut a piece of woven cotton fabric  2.5”  x  5”. 

Any color.

Must be woven.   If there are no sewists in your household or among your colleagues, consider using a a piece from a shirt or a sheet.

No knits.   No textures (no terrycloth or corduroy).

  On that piece of fabric write your name and library or town – however you want to be identified.  (If you use a pseudonym, that’s fine.)

 ♦ If possible use a Pigma brand pen.  (Scrapbookers, quilters, and artists in other media use them.)

Alternatives:  a gel pen, a fine-tip Sharpie, India ink are all okay.

 ♦ Any color of ink is okay.

*DO NOT USE* a Flair, a fountain pen, or a ballpoint pen.

Signature block with margins

Keep a 1/4 to 1/2- inch margin all around the block.   Do not write in the margin (that’s the seam allowance). 

Send the signature block to: Nann Blaine Hilyard, Zion-Benton Public Library, 2400 Gabriel Ave.,Zion, IL  60099 BY JULY 31, 2011.  

If you want to enclose a couple of bucks to defray the cost of fabric, thread, and batting that Nann will use create the quilt, that would be great. 

  Note:  Nann will bring Pigma pens and pre-cut 2.5” x 5” fabric to ALA Annual, so if you’ll be there, find her!   

Nann Blaine Hilyard, director
Zion-Benton Public Library
2400 Gabriel Ave.
Zion, IL  60099
847-872-4680x 110
847-872-4942 fax
www.zblibrary.org.

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A Tribute to Karen Schneider 

Library Security and Insecurity : Sacramento Public Library , Ocean State Libraries and The Library Connection

Library Security and Insecurity  – A Brief Risk Assessment

~ Robert L. Balliot, MLIS

Anne Frontino of the Haddonfield Public Library in New Jersey queried the PubLib Listserve about  privacy and possible misuse of library barcodes on smartphones remarking:

Our library is considering allowing patrons to use barcodes scanned onto their smart phones to check out books.  …    We have only had a few instances of patrons trying this method of checking out items, but we feel that there may be some privacy or other misuse issues lurking.

barcode

Responses varied from Manya Shorr of the Sacramento Public Library advocating for use of barcodes without requiring authentication  to Dale McNeill of the Queens Library advocating familiar authentication such as PINs.  

It was obvious that there is no universally accepted standard for securing library user information, yet privacy is a cornerstone of libraries, library ethics, and the library profession.  In fact, a privacy guarantee may be the one thing in the information age that sets libraries apart from other massive information resources.  It may be the singular added value that provides validation of libraries as a public service.

Library records and library use are afforded privacy protection by statute and / or published opinions in the fifty States and the District of Columbia. Many states have enacted Security Breach notification laws and Data Disposal laws that safeguard privacy. Library user privacy is also championed by the American Library Association  Code of Ethics specifically through Article III:  

We protect each library user’s right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.

These statutes, ethics and opinions can create formidable barriers to unlawful, unwarranted electronic discovery.  However, dramatic changes to the traditional library information environment have led to a general failure of libraries to provide security of library records and transactions and fulfill professional and statutory guarantees of privacy.  As a result of those dramatic changes, library usage represents a massive opportunity for legitimate and illegitimate electronic discovery.

In 2009 the HITECH Act was passed to specifically address privacy of health records in the United States in conjunction with HIPAA.  The process promulgated for securing privacy of health records could be effectively applied to safeguard library records – the technology is the same and the security issues are similar. Libraries and health care providers are both required to safeguard the privacy of user records.  Health care records and library user records are both defined as protected information resources.  But, unlike libraries as a result of HIPAA and HITECH the custodians of health care records must now undergo a risk assessment to identify how breaches of privacy may occur.

Enigma

Enigma Encryption Device

If risk assessments are not being conducted by libraries, how well are Libraries securing user information? Thousands and thousands of library records have been compromised and hacked. Nothing mandates risk assessment of library privacy and information security. Yet, the laws and opinions in all 50 states and DC define library user information as private and protected. 

What is the ongoing risk of exposing library user information? Huge. Three Library systems are reviewed here for the most basic levels of information security for users  – Encryption, Authorization and Authentication and Agency of ownership applied to Library Catalogs and Websites.

library Sacramento Public Library – Sacramento, California

The Sacramento Public Library serves  over 600,000  users with 28 libraries.  According to Manya Shorr, the SACPL also allows use of un-authenticated barcode images on smartphones as an alternative to a library card.

California Statutes :  Security Breach, Data Disposal and Library Records Privacy

Catalog – encore © Innovative Interfaces, Inc.

Encryption – The SACPL catalog employs https SSL for user login.  The catalog does not employ https SSL  for non-login searches.

Authorization and Authentication –  User login requires Barcode or User Name AND PIN

Agency – The SACPL  catalog employs third-party Google Analytics to track and store user information – script from SACPL catalog:  

var _gaq = _gaq || [];    _gaq.push(['_setAccount', 'UA-8159966-1']);    _gaq.push(['_trackPageview']);    (function() {      var ga = document.createElement(‘script’); ga.type = ‘text/javascript'; ga.async = true;      ga.src = (‘https:’ == document.location.protocol ? ‘https://ssl’ : ‘http://www’) + ‘.google-analytics.com/ga.js';     var s = document.getElementsByTagName(‘script’)[0]; s.parentNode.insertBefore(ga, s);    })(); 

Website – The SACPL Employs Google custom search – an outside agency not under control of SACPL which tracks and stores user information

Sacramento Public Library Risk Assessment –  Fail

Non-login catalog searches appear to be transmitted in the clear. Login catalog use and non-login catalog use is tracked by Google – a third-party not controlled by the SACPL.  Searches of the SACPL website employing Google custom search is third-party data collection not controlled by SACPL.  In addition, risk of in-person identity theft is compounded by reliance on staff to authenticate based on suspicion.  How is reasonable suspicion quantified and qualified with 28 libraries and 600K users?

library Ocean State Libraries – (library consortium)  – Rhode Island

The Ocean State Libraries (OSL) consortium (formerly CLAN) includes 49 public libraries of Rhode Island and over 500,000 user records.  In 2003 a long-term employee of the Warwick Public Library – the home of the Ocean State Libraries offices – was charged with stealing library user identity to obtain credit cards.  Each employee with access to the circulation modules of the consortium is able to access library records and personal information for other users of the integrated library system.  So, at the time when charges were filed all of the patron records for all of the libraries were potentially breached.  Subsequent meetings of the OSL voting membership  – library directors – discussed some of the security concerns of  retaining drivers license numbers and social security numbers within the database.  Some consideration of standardizing security of data was profferred.   Arguments were made that the easiest thing to do was not to require PINs or other authentication and leave data collection and retention as a decision at the local level.

Rhode Island Statutes :  Security Breach, Data Disposal and Library Records Privacy

Catalog –  encore © Innovative Interfaces, Inc.

Encryption – The OSL catalog uses https SSL to encrypt login to user accounts.  The OSL does not employ encryption for non-login catalog searches – all searches appear to be transmitted in the clear.

Authorization and Authentication – The OSL catalog does not require authentication of user accounts through a PIN – merely knowledge of a simple numeric 14 digit bar code. 

Agency – It is unclear how information is shared with external agents – however, patron data is shared throughout the consortium and is not compartmentalized.

Website – OSL website user information is shared with and tracked utilizing Statcounter.com – a service out of Ireland.

Agency - User information is shared with and tracked utilizing Statcounter.com – a third party service apparently managed out of Ireland.  Statcounter script is rendered as invisible, secreted tracking without informing visitors of its use within the website code – script from OSL website  :

 Start of StatCounter Code –>
<SCRIPT type=text/javascript>
sc_project=1420372;
sc_invisible=1;
sc_partition=11;
sc_security=”7885d9a5″;    . . .

Ocean State Libraries Risk Assessment –  Fail

No authentication of library catalog users – creating high risk of exposing user data. Non-login catalog searches appear to be transmitted in the clear without encryption.  Use of website employing Statcounter.com aggregation of user data is third-party data collection by an agency not controlled by OSL – with servers storing data about user sessions apparently located  in Ireland. Although security of patron records has been breached in the past, compartmentalization of records does not appear to have taken place.

library  The Library Connection – (library constorium) – Connecticut

Janus

Janus

The Library Connection serves  27 public and academic libraries  in the State of Connecticut.  The Library Connection librarians achieved some notoriety within the world of librarianship from their challenge to a National Security Letter and willingness to go to the mat along with the ACLU to defend the privacy of their users against law enforcement  in John Doe v Gonzales.   How does this library system employing librarians willing to secure and protect patron information from law enforcement review face user information security in general?

Connecticut Statutes :  Security Breach, Data Disposal and Library Records Privacy

Catalog - The Library Connection consortium employs the SirsiDynix integrated library system

Encryption - The login connection to the Library Connection catalog does not employ https  SSL.

Authorization and Authentication – A name and PIN or a barcode number and PIN are required for access to library user record.  However, since that information is apparently transmitted in the clear instead of encrypted using https SSL  – identity theft and harvesting of PINs with names and PINs with barcode numbers could be easily accomplished.

Agency - It is unclear how data is shared.  Library Connection privacy policy states

Information on non-Registered Library Users: No information is collected on library users who do not register as patrons. Some member libraries may collect the names of those who wish to use library computers to access the Internet. We encourage these libraries not to retain this information longer than three days.

Website - Immediately upon entering the Library Consortium website, user data is shared with and tracked by Google analytics

The Library Connection Risk Assessment –  Fail

No apparent encryption of library users logins. Non-login catalog searches appear to be transmitted in the clear.  Use of website employing Google analytics  is third-party data collection – an agency not controlled by the Library Connection – which appears contrary to the Library Connection policy on non-registered users.

Risk Assessment Summary -

The ongoing risk  to library user privacy is huge. This brief survey only touches on a few of the many current insecurities of library user information. Insecure user privacy practices represented in this brief risk assessment affect the privacy of over one million library users –  just at these three library systems. The privacy standards outlined by Article III of the ALA Code of Ethics may be comprised for convenience even by large library systems.   The ongoing erosion of user privacy in libraries to faciliate ‘ease of use’ by librarian and patron without regard to standard information security practices and ethics threatens the foundation of libraries as viable professional public services.

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The Google Generation and Library Skills

What the Google Generation Doesn’t Know or 

Get off of my Lawn!

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How has Google affected research skills?  Are library patrons getting the facts?  Are the facts they are getting ‘real’?   Do they know how to find information or what questions to ask? How is the technological immediacy of information balanced against quality?  Do rolling stones still gather no moss?  Many opinions were offered on these subjects and more when  Kevin O’Kelly of the Somerville Public Library asked Publib members:

         “is ignorance of the skills of the pre-Internet age limiting their (high school students) ability to function in the Internet age? ”

To which the Publib Chorus responds:

Thy cnt spl.  Vowels are a thing of the past. Seriously, they can’t spell. They can’t find things, sometimes even on Google because even Google can’t make heads or tails of what they are trying to say.   ~ Dusty Gres – Ohoopee Regional Library System  (editor:   SMS language avoids vowels)

Ay?

I was assisting a middle-schooler with her homework when I noticed she had written that the two official languages of Canada were English and Sumerian. I pointed out her mistake, but even if she had turned the homework in and gotten it wrong she would probably still have discovered that Yahoo Answers isn’t the best resource. And I don’t know about others in my generation, but I rarely find myself’ following the shiny blue hyper-links all over the place in some sort of internet-induced ADD rapture (unless it’s Wikipedia, in which case all bets are off – that site is an easy time-suck). ~ Theresa McNutt – Red Oak Library 

The truly disturbing thing is that back in the day, patrons who couldn’t use the book resources got no information and came to us for help.  Now they will actually get something with their poorly constructed search strategies and they’ll be happy about it.  It’s hard to educate someone who thinks they know what they’re doing. ~ emilie smart – East Baton Rouge Parish Library

. . .Often they finally do come to me, and the only thing left to do is to employ the backhoe method to help them.  I ask ‘what piece of information do you need to have when you leave that you don’t have now?’  … They are entirely too trusting.  They will believe anything if a search engine produces it.  They need to have that talk about not all is gold that glisters and not every search engine is righteous in its presentations.  They don’t know the difference between a site that is there to sell something and one that is there to provide information.  …  They are willing to show others–including librarians–how to manipulate the technology in exchange for being shown how to manipulate information.  Together, we have possibilities. ~ Kathleen Stipek –  Alachua County Library District   

As a member of “generation Google” I respectfully disagree.  It’s a vast  generalization to say that an entire generation (or all young people,  etc.) don’t know how to search online, use an index in a book, or any number of other assumptions. Some younger people don’t know how to do these things; that’s for certain. But neither do some adults. It’s unfair to say that, just because I grew up using computers and the  Internet, I don’t know how to use a library in the traditional sense; or  that I don’t know how to correctly and successfully search for
information online. ~ Amanda Dias – Rodman Public Library

I find that just as many middle aged and older adults have basic book finding and research questions as younger ones. ~ Jesse Ephraim – Roanoke Public Library

I have found that fewer young people have an understanding and appreciation of the Dewey Decimal system.  As we migrate to eBooks and other things digital, I also think about children reading about this strange system (Dewey) that was used to arrange an old technology (books) a long, long time ago, in a galaxy far, far away…. Which leaves me to wonder if Dewey will ever have a place in a completely digital world? … are the same basic skill(s) needed to find, use and evaluate information changing?

How would our ancient predecessors have handled a change in information technology?  It would be interesting to consider how the Roman era librarians of Alexandria would have handled the change from housing half a million papyrus scrolls to a lesser number of paper books.  What changes in society and technology would have effected them?  (And we all know how the changes in society, politics and history of their times influenced the end result of the Great Library of Alexandria.) ~  Dana L. Brumbelow – Alachua County Library District

 many people of ALL ages now just turn to Google and don’t go any further when looking for information. For me it’s really a question of reminding people that unlike the web, a book doesn’t just suddenly disappear, the way a website will if the internet connection is severed. ~ Teresa Eckford

Pretty much anything off the Internet, regardless of source, if it sounds remotely plausible, will satisfy many questioners. Certainly no one wants to wait the few minutes for a librarian to find the correct information in an actual reference book – just take whatever Wikipedia offers.  And it seems that many teachers, having grown up with the same attitudes, don’t have the sense to demand authoritative sources.  Or, perhaps, even to be aware that they exist.

One of my favorite books, “The Franchise Affair” by Josephine Tey rightly skewers the tabloid press of the 40s.  The crazy tabloids my grandmother subscribed to have move comfortably to the web. Batboy lives!  And I’m having a Martian love child next month!  
. . .  Often research skills are taught in school, but patrons want to take the easy way and have you hand them information.  I’ve encountered this often as a K-8 school librarian.  Several teachers complained to the principal that the students didn’t know how to find information or use the library.  This was after years of being taught how to do both.

I asked the teachers to bring classes in to see what the problem was.  The teacher would ask, “Where would you find information on XYZ?”  A room full of shrugged shoulders and vacant stares.I responded, “Really?  Where is the first place you would look for the information?”  Miraculously hands would go up and they suddenly remembered they would use the index to the encyclopedia and then locate the volumes indicated.  They would explain about the different Dewey classifications and using the OPAC. ~ Paula Laurita – Athens-Limestone Public Library 

 
Yellow Journalsim

Yellow Journalism

“Yellow journalism” goes back to the beginning of journalism! So do highly-regarded books that contained errors, slanted viewpoints, careful omission of important facts, etc.No matter what the medium, “logical fallacies” will always be common. Politics in general relies heavily on them, as do many other factors in life. Critical thinking can be taught, but the emotional and social variables that undermine the process can never be fully overcome.

 I would even suggest that the concept of “authoritative sources” in general tends to downplay critical thinking while appealing to emotion and social pressures.  ;)  Knowing how to manipulate the technology is an integral part of librarianship today.  Librarians should know more than the students in that regard, and should work hard to keep their knowledge current.  In most cases, that means studying on your own time for no pay, just as folks in other professions do.

. . . There are some simple ways to improve Google searches dramatically – when I have trouble finding things via Google, it’s usually because the information simply isn’t online, or it’s so obscure that it takes a lot of extra work (which is true of old style print searching, as well).  Though indexes are more precise, they are inherently much more limited. ~ Jesse Ephraim – Roanoke Public Library

The Pew Research Center [somewhere] discovered that, really, under-twenty-somethings aren’t really all that net-savvy. They found it a misconception that next-genners can fix a computer in their sleep. Stroll through any public library’s teen area and watch them actually try to find info by Googling – it’s laughable, sad even. I’m not sure Google gets enough credit in terms of info. organization. Its services just get a bad rep because of its users. ~ Michael Schofield

 
As professionals we should be aware of, and keep up to date on, both library(research) methods _and_ current information technologies. ~ Carl William Long –   Reading Public Library
 
 I think some patrons would love a drive through window! I my case as a public law library – “one divorce packet, no children, to go please.” ~ Virginia Eldridge  Grayson County Law Library

 What really gets to me about these kids-these-days-and-their-darn-computer-boxes discussions is the knee-jerk assumption that a different skill set is an inferior skill set. Lately I’ve enjoyed pointing people to Socrates’ Phaedrus, written around 370 B.C., in which he rails against the new technology of the printed word and its deleterious effect on the mental habits of future generations. David Malki, author of Wondermark, has a really good blog post about it here: http://bit.ly/fnDHxu     

Socrates

I assume that a listserv full of librarians isn’t going to side with Plato in condemning the written word, but he’s not entirely wrong. A dialogue with a knowledgeable person can be much more illuminating that reading a book written by that same person. Plato’s error is his failure to see that the written word has its own strengths to offset the ways in which it is inferior to the spoken word and his refusal to seek out and exploit those strengths rather than lamenting those inferiorities.

Computers have produced a cultural upheaval to rival that wrought by writing and we’re well the point of no return. We’ll better serve ourselves and our patrons by looking to fuse our competencies with those of the Googleites than by grousing about what the kids don’t know. ~ Andrew Fuerste-Henry – Carnegie-Stout Public Library

. . . this ability to synthesize information into thoughts (especially written thoughts) that young people seem increasingly to be missing. I’m not sure if it has to do with how, or where they are getting their information; whether the inability to use an index or to structure a good online search is part of the problem. But I do know it’s a very real problem. I see it all the time, both at work and when I serve as a judge for local debate tournaments.  ~ Tom Cooper – Webster Groves Public Library

I think this is probably the most significant point to be made on this topic, and gets to the heart of the matter. How to help patrons who don’t know they need help? ~  Mark Hudson  East Baton Rouge Parish Library

And teachers and the Internet and their assignments for children…. I can’t figure out if it’s Google-era teachers or old, seasoned veterans who apparently give assignments and say, broadly, “You need information from a book, from a magazine article, and something from the Internet.”  Period.  I used to think it was older teachers who really were backward and knew nothing of the Internet, but thought it was something that everyone was “doing,” so his/her students should “do” the Internet for an assignment, too.  But I’m not so sure.  Then again, having had experience as a parent, I’m not always sure if kids who say, “The teacher said I need something from the Internet,” and then volunteer no further info, despite the best reference interview I can muster, are telling the truth.  Maybe the teacher gave precise directions and exact websites to try.  (That does happen, in about 10% of the cases, or some ridiculously low percentage like that there one.)  Maybe the teacher spoke intelligently and well about How to Find Good, Accurate Information on the Internet.  Or not.  Or has never been in the public library.  Or perhaps has.

Hittites in Love

And then there are all the official documents sent home for parental signatures at the beginning of the year, baddly ritten with pore grammer an speling an runonsentencez, and who produced *those*, I wonder.  Google-ites, or Troglodytes?  (Amorites, Hittites, Jebusites, Hivites–oops, now I’m getting carried away with names from the Bible, and am risking political incorrectness in public.  Or on publib.  Stop me now!) ~ John Richmond – Alpha Park Public Library

A brief summation of the Google Generation thread, with abject apologies to the Rolling Stones. :) ~ Tongue firmly in cheek, ~ Sarah Howison  – New Richmond Branch Library 

(You! Kids!) Get off of My Lawn

They live on the Internet and they can’t read an analog clock
And they eat junky foods till you can hear all their arteries clog.
They trust Google way too much, and they don’t know how to use an index
They cite Wikis in their papers and good lord, I don’t know what’s next!

We say You! (You!) Kids! (Kids!)
Get off of my lawn!
You! (You!) Kids! (Kids!)
Get off of my lawn!
You! (You!) Kids! (Kids!)
Get off of my lawn!
Keep off the grass ’cause you’re not allowed
On my lawn!

Their phones are ringing Bieber in the library all of the time
They answer them out loud, ignoring all the posted “no cell phone” signs.
You say “Hang it up, kiddo, or I’ll have to ask you to depart.”
And they act as though you’ve stabbed them all the way down into the heart.

We say You! (You!) Kids! (Kids!)
Get off of my lawn!
You! (You!) Kids! (Kids!)
Get off of my lawn!
You! (You!) Kids! (Kids!)
Get off of my lawn!
Keep off the grass ’cause you’re not allowed
On my lawn!

They barely use a vowel, they communicate only in text-speak
And for all the sense it makes to us, they might as well be sending Greek.
We snoop around the stacks and assume that all their acts are obscene
No wonder they seem to think librarians are all kind of mean!

We say You! (You!) Kids! (Kids!)
Get off of my lawn!
You! (You!) Kids! (Kids!)
Get off of my lawn!
You! (You!) Kids! (Kids!)
Get off of my lawn!
Keep off the grass ’cause you’re not allowed
On my lawn!   ~ Sarah Howison  – New Richmond Branch Library

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Ladies Night Out at Your Library

Ladies’ Night Out @ Your Library

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Leslie Schow at the Herriman Library in Utah queried  Publib members for ideas about hosting a Ladies Lock-in at the Library.  Kool & the Gang have addressed this issue in some detail  : 
 
But, the contributors to Publib also had some great suggestions and insight about what leads to the happiness of Locked-up Ladies :
Om

Just off the top of my head…  How about a local Romance author visit? People from local salons/department store makeup staffs doing makeovers? Cooking demos?  Ooh…ooh…yoga and stress relief exercise consultant doing a class?  What a fun idea! ~ Mimi Morris – Dayton Metro

As an idea on that stress management suggestion….I did that.  And for free.  A local business, a wellness center located in town, came in and offered to do this for free for the staff, or for the public.  They also have a nutritionist on staff who is going to do a seminar for free for us.

I’ve been planning on approaching some craft stores and seeing if they’d do a craft.  And I have put out a press release asking for volunteers who would like to share their interests.  I was hoping to start a knitting club, a chess club….I don’t know, something along those lines.  I do have one volunteer who makes the most interesting photo books online from her digital photos. She’s going to bring them in and show us how she does it. ~ Lisa Cohn  – Bloomfield Public Library

What about a jewelry exchange? Sounds fun! ~ Valerie Meyerson – Charlevoix Public Library

Photo courtesy of the US Army

Ladies Night Fight Club

How about a self defense demo or safety tips, demos etc? Something to  in-power the ladies. ~ Donna Cain

Hey, can’t they have a game night too. ~ Diedre Conkling – Lincoln County Library District

You could get someone in to do a water-color project or a pottery painting class.  ~ Melodie Franklin – Lafayette Public Library

How about reading to the ladies?  Love poetry so they will have something to take home to hubby who has been babysitting! ~ Anne Felix

Fix it!

They’ve had yoga, crafts, how to use tools (done by a staff member who is A Woman Who Uses Tools, and very knowledgeably), a presentation by someone from either B&N or Borders on what’s new and hot among popular books, Irish dancing, and things that I certainly can’t remember. There always are giveaways/door prizes, and also some really nice gift packages solicited from area merchants.  There’s always food; I’m thinking maybe one of the planners who is interested in healthful eating found someone to do a program on organic foods, or something like that. 

The event is always after closing on Fridays, and lasts for two-and-a-half hours.  Because of space and all-around manageability, the top number of attendees, as I recall, is 35-40.  The last couple of years people have been asked to make a $5 donation toward costs, and no one has complained.  People have invited friends from othertowns/suburbs around Peoria.  It’s always popular.  “Lots of laughter” goes on, according to one of the staff members, in those very words.

…  it’s always nice to hear someone who lives in another library’s territory say, “This is wonderful; they won’t DO one of these at MY library, because it isn’t really about libraries/literacy/books/reading/fill-in-the-blank.” Gives us an opportunity to feel smug and terribly superior…though with humble and modest mien(s), of course. ~ John Richmond – Alpha Park Library District

Oh, what a night . . .

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