Publib Topics – A Graphic Retrospective – June 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for June 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been Publib.  Publib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
This month and the month of May featured lively discussions of concealed carry of guns by library staff and others in libraries, Save the Libraries, Fire the Librarians, and Farting Patrons.
 
Publib Topics June 2011

Publib Topics June 2011

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Publib Topics – A Graphic Retrospective – February 2011

Beware Graphic Content Ahead!

 
This graphic image  or word cloud was created using Wordle. It is derived from the subjects and authors of postings in PubLib for February 2011. The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented. Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds. These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
 
The most prominent word without employing filters would have been Publib. Publib and Fwd were deleted from the plaintext files before processing. In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
Publib Februrary 2011

Publib Februrary 2011

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Library Security and Insecurity : Sacramento Public Library , Ocean State Libraries and The Library Connection

Library Security and Insecurity  – A Brief Risk Assessment

~ Robert L. Balliot, MLIS

Anne Frontino of the Haddonfield Public Library in New Jersey queried the PubLib Listserve about  privacy and possible misuse of library barcodes on smartphones remarking:

Our library is considering allowing patrons to use barcodes scanned onto their smart phones to check out books.  …    We have only had a few instances of patrons trying this method of checking out items, but we feel that there may be some privacy or other misuse issues lurking.

barcode

Responses varied from Manya Shorr of the Sacramento Public Library advocating for use of barcodes without requiring authentication  to Dale McNeill of the Queens Library advocating familiar authentication such as PINs.  

It was obvious that there is no universally accepted standard for securing library user information, yet privacy is a cornerstone of libraries, library ethics, and the library profession.  In fact, a privacy guarantee may be the one thing in the information age that sets libraries apart from other massive information resources.  It may be the singular added value that provides validation of libraries as a public service.

Library records and library use are afforded privacy protection by statute and / or published opinions in the fifty States and the District of Columbia. Many states have enacted Security Breach notification laws and Data Disposal laws that safeguard privacy. Library user privacy is also championed by the American Library Association  Code of Ethics specifically through Article III:  

We protect each library user’s right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.

These statutes, ethics and opinions can create formidable barriers to unlawful, unwarranted electronic discovery.  However, dramatic changes to the traditional library information environment have led to a general failure of libraries to provide security of library records and transactions and fulfill professional and statutory guarantees of privacy.  As a result of those dramatic changes, library usage represents a massive opportunity for legitimate and illegitimate electronic discovery.

In 2009 the HITECH Act was passed to specifically address privacy of health records in the United States in conjunction with HIPAA.  The process promulgated for securing privacy of health records could be effectively applied to safeguard library records – the technology is the same and the security issues are similar. Libraries and health care providers are both required to safeguard the privacy of user records.  Health care records and library user records are both defined as protected information resources.  But, unlike libraries as a result of HIPAA and HITECH the custodians of health care records must now undergo a risk assessment to identify how breaches of privacy may occur.

Enigma

Enigma Encryption Device

If risk assessments are not being conducted by libraries, how well are Libraries securing user information? Thousands and thousands of library records have been compromised and hacked. Nothing mandates risk assessment of library privacy and information security. Yet, the laws and opinions in all 50 states and DC define library user information as private and protected. 

What is the ongoing risk of exposing library user information? Huge. Three Library systems are reviewed here for the most basic levels of information security for users  – Encryption, Authorization and Authentication and Agency of ownership applied to Library Catalogs and Websites.

library Sacramento Public Library – Sacramento, California

The Sacramento Public Library serves  over 600,000  users with 28 libraries.  According to Manya Shorr, the SACPL also allows use of un-authenticated barcode images on smartphones as an alternative to a library card.

California Statutes :  Security Breach, Data Disposal and Library Records Privacy

Catalog – encore © Innovative Interfaces, Inc.

Encryption – The SACPL catalog employs https SSL for user login.  The catalog does not employ https SSL  for non-login searches.

Authorization and Authentication –  User login requires Barcode or User Name AND PIN

Agency – The SACPL  catalog employs third-party Google Analytics to track and store user information – script from SACPL catalog:  

var _gaq = _gaq || [];    _gaq.push(['_setAccount', 'UA-8159966-1']);    _gaq.push(['_trackPageview']);    (function() {      var ga = document.createElement(‘script’); ga.type = ‘text/javascript'; ga.async = true;      ga.src = (‘https:’ == document.location.protocol ? ‘https://ssl’ : ‘http://www’) + ‘.google-analytics.com/ga.js';     var s = document.getElementsByTagName(‘script’)[0]; s.parentNode.insertBefore(ga, s);    })(); 

Website – The SACPL Employs Google custom search – an outside agency not under control of SACPL which tracks and stores user information

Sacramento Public Library Risk Assessment –  Fail

Non-login catalog searches appear to be transmitted in the clear. Login catalog use and non-login catalog use is tracked by Google – a third-party not controlled by the SACPL.  Searches of the SACPL website employing Google custom search is third-party data collection not controlled by SACPL.  In addition, risk of in-person identity theft is compounded by reliance on staff to authenticate based on suspicion.  How is reasonable suspicion quantified and qualified with 28 libraries and 600K users?

library Ocean State Libraries – (library consortium)  – Rhode Island

The Ocean State Libraries (OSL) consortium (formerly CLAN) includes 49 public libraries of Rhode Island and over 500,000 user records.  In 2003 a long-term employee of the Warwick Public Library – the home of the Ocean State Libraries offices – was charged with stealing library user identity to obtain credit cards.  Each employee with access to the circulation modules of the consortium is able to access library records and personal information for other users of the integrated library system.  So, at the time when charges were filed all of the patron records for all of the libraries were potentially breached.  Subsequent meetings of the OSL voting membership  – library directors – discussed some of the security concerns of  retaining drivers license numbers and social security numbers within the database.  Some consideration of standardizing security of data was profferred.   Arguments were made that the easiest thing to do was not to require PINs or other authentication and leave data collection and retention as a decision at the local level.

Rhode Island Statutes :  Security Breach, Data Disposal and Library Records Privacy

Catalog –  encore © Innovative Interfaces, Inc.

Encryption – The OSL catalog uses https SSL to encrypt login to user accounts.  The OSL does not employ encryption for non-login catalog searches – all searches appear to be transmitted in the clear.

Authorization and Authentication – The OSL catalog does not require authentication of user accounts through a PIN – merely knowledge of a simple numeric 14 digit bar code. 

Agency – It is unclear how information is shared with external agents – however, patron data is shared throughout the consortium and is not compartmentalized.

Website – OSL website user information is shared with and tracked utilizing Statcounter.com – a service out of Ireland.

Agency - User information is shared with and tracked utilizing Statcounter.com – a third party service apparently managed out of Ireland.  Statcounter script is rendered as invisible, secreted tracking without informing visitors of its use within the website code – script from OSL website  :

 Start of StatCounter Code –>
<SCRIPT type=text/javascript>
sc_project=1420372;
sc_invisible=1;
sc_partition=11;
sc_security=”7885d9a5″;    . . .

Ocean State Libraries Risk Assessment –  Fail

No authentication of library catalog users – creating high risk of exposing user data. Non-login catalog searches appear to be transmitted in the clear without encryption.  Use of website employing Statcounter.com aggregation of user data is third-party data collection by an agency not controlled by OSL – with servers storing data about user sessions apparently located  in Ireland. Although security of patron records has been breached in the past, compartmentalization of records does not appear to have taken place.

library  The Library Connection – (library constorium) – Connecticut

Janus

Janus

The Library Connection serves  27 public and academic libraries  in the State of Connecticut.  The Library Connection librarians achieved some notoriety within the world of librarianship from their challenge to a National Security Letter and willingness to go to the mat along with the ACLU to defend the privacy of their users against law enforcement  in John Doe v Gonzales.   How does this library system employing librarians willing to secure and protect patron information from law enforcement review face user information security in general?

Connecticut Statutes :  Security Breach, Data Disposal and Library Records Privacy

Catalog - The Library Connection consortium employs the SirsiDynix integrated library system

Encryption - The login connection to the Library Connection catalog does not employ https  SSL.

Authorization and Authentication – A name and PIN or a barcode number and PIN are required for access to library user record.  However, since that information is apparently transmitted in the clear instead of encrypted using https SSL  – identity theft and harvesting of PINs with names and PINs with barcode numbers could be easily accomplished.

Agency - It is unclear how data is shared.  Library Connection privacy policy states

Information on non-Registered Library Users: No information is collected on library users who do not register as patrons. Some member libraries may collect the names of those who wish to use library computers to access the Internet. We encourage these libraries not to retain this information longer than three days.

Website - Immediately upon entering the Library Consortium website, user data is shared with and tracked by Google analytics

The Library Connection Risk Assessment –  Fail

No apparent encryption of library users logins. Non-login catalog searches appear to be transmitted in the clear.  Use of website employing Google analytics  is third-party data collection – an agency not controlled by the Library Connection – which appears contrary to the Library Connection policy on non-registered users.

Risk Assessment Summary -

The ongoing risk  to library user privacy is huge. This brief survey only touches on a few of the many current insecurities of library user information. Insecure user privacy practices represented in this brief risk assessment affect the privacy of over one million library users –  just at these three library systems. The privacy standards outlined by Article III of the ALA Code of Ethics may be comprised for convenience even by large library systems.   The ongoing erosion of user privacy in libraries to faciliate ‘ease of use’ by librarian and patron without regard to standard information security practices and ethics threatens the foundation of libraries as viable professional public services.

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Librarian Bill of Rights

Librarian Bill of Rights and Ethical Librarians

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There have been many excellent and intriguing responses so far regarding instances of unethical librarianship and untrustworthy trustees. Those responses will be aggregated  here on Best of Publib.
 
One of the interesting comments received was from Diedre Conkling formerly with the ALA Committee on Professional Ethics:
 
On Mon, Feb 28, 2011 at 3:58 PM, Diedre Conkling  wrote:

 There are many reason’s why the ALA Code of Ethics can’t be enforced on librarians, ALA members or the local level.  We, the Committee on Professional Ethics, recently studied this issue for about 3 years.  The study included open forums for input on the code, how to change it and how to enforce it.  We also looked at what is done in other organizations.  The only organizations that can enforce a code of ethics are licensing agencies.  ALA is not one of these.

 
So, even though ALA has eloquently and elegantly described how to be ethical, all of that work on behalf of the profession by professional librarians only has the authority of suggestion and consensus. On the other hand, unethical librarianship and untrustworthy trustees are the product of the powerful slippery slope.  In some environments the slope is much slippier and the pitch is much greater.

Maybe it just begins with a small compromise of ethics:

  • Did the trustee lose a book? Don’t charge them for it. They are more important than the other patrons.
  • Do you want a good evaluation?  Then hire the trustee’s cousin over a more qualified applicant. 
  • Trustee wants you to give no-bid work to one of their friends or relatives –  go along with it.  
  • Trustee doesn’t want you to provide access to public records about the no-bid work? Lose the info.
  • Meeting minutes?  What meeting minutes? 
No real harm done and you generated some good will with your trustee.  Maybe the trustee likes what you did for them, gives you a raise and authorizes a trip from library funds for you to Key West.   Hey, it is just tax dollars, no one will miss it. Come on.  Everyone does it. Don’t rock the boat. Wink, wink – nudge, nudge.
 
On the other hand, hire the more qualified applicant, treat the trustee equally, make sure funds are allocated properly, support the First Amendment, equal protection under the law and provide lawful access to public records and as an at-will public servant you could lose your job.  There is no effective protection for your profession by your profession.
 

Justice

In Rhode Island – along with many other locations, the slope is just about as slick as it can get.  The political pressure to do the wrong thing can be enormous.  The way that another important group of professionals charged with providing equal protection under the law dealt with the ethical dilemma was the Law Enforcement Officers Bill of Rights. The Fraternal Order of Police helped to promote the Bill of Rights to protect their members from political reprisal for doing their jobs.  Many other states have adopted similar laws.

 
I believe that a *Librarian* Bill of Rights (not to be confused with Library Bill of Rights) should be promoted and adopted by the States  as a method to protect the public interest by protecting public librarians in the commission of their lawful duties as administrators, information professionals, and managers of the public trust.
 
Librarians should  have the duty,  right, and protection under the law to act in their professional capacities to:
  • Uphold U.S. Constitution/Federal/State laws
  • Support the First Amendment
  • Support FOIA and Open Meetings/Access to Public Records statutes
  • Conduct library activities using standard principles of accounting
  • Report to appropriate entity – elected officials – without fear of reprisal  – except for malicious intent – any misfeasance/violation of law –  by Board of Trustees or individual trustee
  • Unless declined – right to have evaluations discussed in public
  • Right to review credentials of Board of Trustee applicants – if  Trustees are required to *have*  credentials – prior to appointment

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Library and Librarian Myths and Legends

Library and Librarian Myths and Legends : the Truth behind the Stacks

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Wisdom

Librarians have often been surrounded by mysteries, myths and legends.  What is the truth about Librarians?  Are they all-knowing godlike beings?  Do books magically appear on shelves?  Is the MLS a real degree?  What about buns?  These gems of corrective, collective wisdom are courtesy of the PubLib Listserve. 

David Faulker in Austin, Texas opened the discussion of De-myth-ifying librarians  with:

Just for fun I’m curious as to what are some of the wildest myths people have about our profession?

The one I hear is that, “it must be nice to work for a library and get to read all the time.”

to which the Publib Chorus responds ~

Well, there is always the one that all men who work in libraries are gay. Also that everyone is a volunteer. ~ Andrew Porteus 

 Everyone there is a librarian It is such a quiet, stress free place to work ~ Meg VanPatten  

  And it’s not just the patrons. I’ve actually had a board member ask me if I was a paid employee or a volunteer. ~ Dorothy Fleishman

“That must be a nice QUIET job.”   ha.  Come visit when we have 60 kids plus their associated older/younger siblings & adults on hand for storytime.  Or when the Chinese Lion Dance team is parading through the stacks celebrating Chinese New Year.  Or when two patrons start arguing about the noise from the headphones of one watching music videos online distracting the other who is trying to complete an online test. Or…  well, you can fill in your own blanks here.  ~ Tina Rawhouser

Most frequent for us, folks believe:

1.  That publishers are required to give books to us – we don’t have to buy them.

2.  That we are REQUIRED to put on the shelf certain books that the “government” tells us to.

3.  That we are REQUIRED to put on the shelf any book anyone wants us to… ~ Dusty Gres

*That we spend all day reading

*That everyone who works at a library is a librarian

*That there’s no reason for us to be at work when the public isn’t there (or to be off-desk for specified shifts) because, without the public, we have “nothing to do” (I’ve even had a library employee question this)

*That libraries are peaceful, calm, quiet places of work suitable to introverts and the socially inept

*That being a librarian isn’t “real” work  ~ Ann Moore

I’ve heard many who don’t frequent libraries say that  libraries are nothing but a den of homeless people who smell bad, talk to themselves & bathe in the library restrooms.  Our little library has none of that; the only ones talking to themselves are the  perhaps staff  – – after all the kids have gone through… ~ Karen Mahnk

Once at a pool party a guy asked me what I did.  I told him that I was a librarian.  He said, “That sounds really boring!”  Turned out he was an accountant, I bit my tongue and said nothing.  Librarianship is many things, but boring it aint! ~ George Hazelton

Does anyone think Laura Bush helped promote the idea that we read on the job? I remember when she said she loved being a librarian because she got to read her way through the gardening section. I cringed at that one. ~ Judy Anderson

“The ALA” controls public libraries ~ Nann Blaine Hilyard

granted, this one was from a 13-ish-year-old, but he was honestly surprised that I have a home, a husband, and a son.  He actually said the words, “…you don’t stay here?” ~ Sarah Morrison

How about the (hopefully small) group of patrons who think the public library provides some sort of dating service with the employees as the dates? ~ Mary Jane Garrett -

How about those folks who want the medical/mental help advice (as if I’m qualified for that) and then start flirting with you? . . . my mum was shocked recently to discover that I help folks with technology questions.  She thought I should hand over questions regarding things such as Microsoft Office, using email, or basic troubleshooting as to why the library computer won’t connect to the internet/print to the IT dept.  All because I’m a librarian and I shouldn’t have to deal with technology.  And then she asked me for help with her Kindle.  ~ Megan Coleman

“What do we libraries or librarians for, isn’t everything available on the internet?” ~ Jane Jorgenson

When my fellow teachers ask how the contract affects me (uh, I have a K-12 teaching cert so the same as you) and were SHOCKED that I had a student teacher. Librarians are TEACHERS not SUPPORT STAFF ~ Steph Sweeney

That reminds me of the only time when our budget did not pass and it was suggested that we staff the reference desk with volunteers because people basically ask the same 3 or 4 questions! ~ Meg VanPatten

That I keep their information in some secret place to share with the government. ~ Terry Ann Lawler

Librarians are pushovers ~ Robert Balliot

. . . you must get so much needlepoint done in between customers at the library ~ Nann Blaine Hilyard  

That all female librarians are some kind of sexual deviants hiding behind the stacks. ~ Melodie Franklin

The other one isn’t actually about librarians, but about libraries.  That’s the one wherein people think the publishers GIVE us all those books.  “You mean, you have to BUY the books?”  Well, yeah, we do; with the fine money that is surely our only source of income (don’t people look at their property tax bills?). ~ Lynne S. Ingersoll

There’s the one that all female librarians are old maids with their hair in a bun and pencils stuck over their ears. The one I like the best is that we, men and women, are all smart and know everything! ~ Anne Felix

Aischylos sans bun

I use this one to my advantage. At least once every day I hear, “but you don’t look like a librarian.” To which I respond, “Oh. That’s because I quit putting my hair up in a bun.” Then I show them my MPB spot and add, “See? I ripped it out by the roots.” ~ Darrell Cook

Upon learning I am a librarian someone once said, “That must be peaceful.” Then I told her about the guy who came into the library following kids around who turned out to have a rap sheet with charges of assault and rape (minors) on it, how some patrons act when they haven’t been taking their meds, and the  patron who yelled at me by telephone for five minutes because she felt two of my co-workers (no, I don’t supervise them)had not given her satisfactory  help. ~ Kevin O’Kelly

Once a candidate for a job told me she wanted to work in a library because it’s an easy job where she could sit down all day. ~ Gair Helfrich

Boy, I sure would like to work in a place that has peace and quiet! ~ Linda Dydo  

“I wish I got paid to read all day.”
 “I wish I got paid to color and cut things out all day.”\ ~ B. Allison Gray
 
“You need a masters degree? Don’t you know alphabetical order?” ~ Diane Doty

Several times I’ve spoken with people who can’t believe that we haven’t read all the books on our shelves. Maybe that’s why they think we’re smart? ~ Tom Cooper

Personnel & Personnel

People don’t understand–including people who are leaders, administrators, executives, whatever, in other vocations–that directors or other administrative folks in libraries deal with the same issues that other leaders, administrators, and executives do: personnel, personnel, and personnel, along with budgets, personnel, boards, personnel, personnel, and, now and then, personnel.  Buildings and grounds.  Contractors.  Also personnel. ~ John Richmond

Directors named Dusty are male. And if a woman answers the phone she is his Secretary as in {snarky tone} “I ASKED to speak specifically to the Director NOT his Secretary…” And if I say, “This is the Director” then the response is, “Oh, well, Debbie…” or, this is the best one, “Oh, really, what’s your REAL name?” ~ Dusty Gres

They also think we keep everything forever! ~ Anne Felix

People always think that library staff get perks like getting to jump to the top of the holds queue or not having to pay overdue fines. I tell them that in terms of using the library, we are just like the patron and we get no special treatment, which always shocks them. They’re also surprised when I point out that, if anything, we have the opposite of perks because our coworkers know what we check out and put on hold and how much we owe, so we have to sacrifice our privacy. ~ Cheryl Hill

Giuseppe Arcimboldo

Surreal Librarian

I’ve had that ‘is that a real’ degree on the subject of the MLS a few times, and never once has a fearless leader of mine allowed me to smile sweetly and say ‘nope, it’s a surreal degree.’ ~ Kathleen Stipek

I am surprised by how many people ask, “How much does it cost to get a library card?” We have a fair number of immigrants in our community, and they are often surprised to learn that public libraries are free. ~ Anne Felix

. . . wasn’t that “a lot of education to sit behind a desk and wait for someone to ask a question?”!!  ~ Penny Neubauer

I overheard a mother walking in front of my desk tell her child “Don’t bother the librarian. She’s busy working. They’re for important questions.” That child will probably never ask the librarians a question, and will probably not use the library as an adult. ~ Angela Morse

. . . people think that a library, any library, will keep forever that very special book or collection of books (or National Geographic Magazines) they are planning to give to the library one day.  That day might be just tomorrow because they’re cleaning out the old family house after the death of a parent, or it might be a plan they’re making for years ahead when they move their stuff to a smaller apartment and get rid of some of their books. ~ Alain

Librarian Legend :

baseball field by Robert Merkel

Coach's box= dugout

I first got Dodger season tickets in 1994.  I got in the habit of bringing cookies to the guys in the bullpen.
The then-bullpen catcher asked me my name, but there was so much noise he couldn’t hear me. 
I whipped out my business card and handed it to him.  He walked over to the other guys, shaking his head, and saying:  “You’ll never guess what she does for a living!” ~Sue Kamm

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Publib Topics – A Graphic Retrospective from January 2011 back to January 2010

Beware Graphic Content Ahead!

These graphic images or word clouds were created using Wordle. They are derived from the subjects and authors in PubLib from January 2010 to January 27 2011.  The size of the graphics is directly related to the number of un-weighted unique occurrences each month of the individual words represented.    Most automated graphic processes that generate these types of word clouds use additional weight for H1 – H6 tags through feeds.  These graphics are not processed with H1 – H6 tags. The titles and authors were copied to Notepad and stripped of all HTML before being run through the Wordle Java platform. The process is case-sensitive so Library is not the same thing as library.
The most prominent word without employing filters would have been PublibPublib and Fwd were deleted from the plaintext files before processing.  In addition, the Wordle program automatically disregards articles, conjunctions, and prepositions.
 
The first graphic represents the most current information for January 2011 and is followed by the normal sequence of January – December 2010.  
2011 appears somewhat ominous! 
January 2011 PubLib

PubLib January 2010

PubLib February 2010

PubLib March 2010

PubLib April 2010

PubLib April 2010

PubLib May 2010

PubLib May 2010

PubLib June 2010

 

PubLib July 2010

 

PubLib August 2010

PubLib September 2010

PubLib October 2010

PubLib November 2010

PubLib December 2010

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Engaging your patrons

Re-thinking educational resources

This presentation at TED by PennState’s –  Ali Carr-Chellman - provides excellent insight for engaging potential patrons by rethinking the dynamics of education and information delivery. Highly recommended viewing for any children’s / young adult / reference librarians and library administrators seeking ways of making their collections and resources more viable.

How can this idea of engaging an alienated population be implemented in libraries? 

What methods that mirror these concepts are currently being employed?

Books by Alison A. Carr-Chellman:

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